Contributions & Enrollment Supervisor

UNITE HERE HEALTH•Oak Brook, IL

10d•Hybrid

About The Position

UNITE HERE HEALTH serves over 200,000 workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity! The purpose of the Contributions & Enrollment Supervisor is to oversee and monitor Account Representatives. This involves overseeing the collection of contributions from employers based on their Collective Bargaining Agreements with the various Local Unions. The supervisor ensures work history is input correctly for each participant which provides eligibility for health care coverage. This position also participates in open enrollment activities in collaboration and coordination with the New Membership team. This role provides daily support to employees and gives guidance and direction in the enrollment, eligibility, work history, employer/employee payments and processes while ensuring adherence to policies and procedures.

Requirements

2 ~ 3 years of related experience minimum
1 ~ 2 years of supervisor experience required
Professional level training that provides working knowledge of: accounting principals, administration of welfare plan benefits, audit and billing procedures, collective bargaining agreements and minimum standards, plan documents and summary plan descriptions, billing and delinquency procedures, eligibility rules and enrollment functions
Supervisory experience including: setting and monitoring team goals and measuring performance, coaching/mentoring/providing ongoing training to contribution and accounting representatives, conducting performance appraisals
Intermediate level Microsoft Office skills (Word, Excel, PowerPoint, Word, Outlook)
Communication, organizational, analytical, and deductive reasoning
Problem solving, multi-tasking and decision making skills
Customer service

Nice To Haves

Preferred fluency (speak and write) in Spanish

Responsibilities

Provides leadership, motivates, advocates, coaches and develops team performance and promotes Fund culture/mission
Monitors team goals and audits production, quality, and performance to ensure the team is applying payments from employer/employee appropriately
Manages team workflows by delegating and assigning work to staff
Assists team in resolving complex or escalated operations or payment issues
Reviews contract extracts, inputs contract information and requirements, and monitors contract status
Allocates team resources to complete goals
Assists in training employers on processing work reports and payments on the employer website
Collaborates and partners with other Contributions & Enrollment leadership to ensure consistency across all teams and identify ways to be BETTER, more efficient, adaptable, and participant focused
Ensures adherence to policies and procedures are consistently applied
Assists in processing work reports as needed
Initiates and recommends policy changes
Collaborates with the Legal team to understand legal regulations and plan provisions
Updates quarterly collections reports with payments received on outstanding issues
Interacts with Employers, Local Unions and participants to resolve complex issues
Interacts with Employers & Local Unions to educate regarding policies and procedures
Strictly adheres to all regulatory and legal requirements, including time deadlines
Reviews Summary Plan Descriptions and Plan Document language and ensures it accurately reflects legal requirements and Fund policy and procedures
Ensure team is applying eligibility and work history hours, FMLA hours, absence/leave hours, and vacation bank appropriately
Plans, analyzes, and evaluates programs and services, operational needs, and fiscal constraints
Supervises, leads, and delegates work and coaches, mentors, develops employees
Analyzes problems, identifies and develops alternative solutions, projects consequences of proposed actions, and implements recommendation/solutions
Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
Assists with developing and coordinating policies and procedures
Responsible for the oversight of continued employee training requirements, safety, and quality initiatives
Exemplifies the Fund’s BETTER Values and Professional Effectiveness Dimensions in leading and fostering a respectful, trusting, and engaged culture of diversity and inclusion
Perform other duties as assigned within the scope of responsibilities and requirements of the job
Perform Essential Job Functions and Duties with or without reasonable accommodation