Enrollment Sales Supervisor

Nsight Health• US,

3d•Remote

About The Position

Nsight Health is seeking an Enrollment Supervisor to lead a high-performing remote team of enrollment specialists and team leads. This role operates within an AI-led remote care organization, focusing on driving enrollment outcomes through technology and human connection. The supervisor will leverage real-time performance dashboards, predictive dialer data, and automated QA reporting to coach the team, maximize key performance indicators (KPIs), and champion technology adoption. This is an opportunity to build a championship enrollment team within an innovative healthcare technology company.

Requirements

5+ years of contact center experience, including 1–2 years in a team lead or supervisory role.
Proven success managing remote teams to high-performance outcomes.
Comfortable working in a fast-moving, data-rich environment where technology drives operational decisions.
Tech Fluency: Comfortable working in environments where operational tools shape how work gets done — predictive dialers, performance dashboards, QA platforms, workforce management systems. You don’t have to be an engineer, but you need to embrace the tools.
Contagious Energy: You make people want to win — and you know how to channel that energy into daily habits that compound into results.
Coaching Mindset: You see potential in your team and use every tool available — observation, performance data, and side-by-side feedback — to unlock it.
Data-Driven Decision Making: You lean on numbers to guide action. You know what the metrics are telling you before your leadership asks.
Relentless Drive: You take ownership, crush goals, and never settle for average. High standards, every shift.
Clear Communication: You set expectations clearly, give feedback in real time, and keep remote teams aligned regardless of the tool or channel.
Problem-Solving Excellence: You thrive under pressure, move fast, and tackle challenges head-on with a solutions-first mentality.

Nice To Haves

Experience working in a technology-forward contact center environment — predictive dialers, automated QA, workforce management platforms, or lead scoring systems — strongly preferred.
Bachelor’s degree preferred (or equivalent leadership experience).
Healthcare or SaaS industry experience is a strong plus.

Responsibilities

Lead Data-Driven Enrollment Operations: Use real-time performance dashboards, predictive dialer data, and automated QA reporting to identify gaps and drive rapid improvement — turning data into action before the day is over.
Inspire and Develop Top Talent: Deliver high-energy coaching sessions grounded in performance data. Use call analytics, conversion trends, and quality scores to build targeted development plans that actually move the needle.
Maximize Enrollment KPIs: Own utilization, dials, contact rate, conversion rate, and quality metrics — and relentlessly drive the team to hit and exceed targets. Know your numbers. Know your team. Win every day.
Champion Technology Adoption on the Floor: Set the standard for how the team engages with Nsight’s operational tools — automated workflows, intelligent call routing, workforce management platforms, and QA systems — so every agent operates at their highest potential.
Strategic Enrollment Execution: Analyze campaign data, lead pipeline composition, and outbound strategy performance to spot trends early and launch initiatives that lift connection and enrollment rates.
Own Escalations: Handle prospective enrollee concerns with urgency, empathy, and precision — protecting the Nsight brand at every touchpoint.
Champion Process Excellence: Identify workflow gaps, implement improvements, and streamline operations to optimize speed-to-enroll and elevate the patient experience.
Optimize Remote Operations: Manage daily schedules, coverage, and productivity across a fully remote team, ensuring efficiency and accountability through smart use of workforce management tools.