Contracts and Connections Specialist
About The Position
As a Contracts and Connections Specialist, you will be an established Field Service professional. You will interact with customers and field team members, analyzing and interpreting test information to resolve design/system-related problems. Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating innovations that bring comfort, safety, and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality, and transportation, we improve lives, empower critical industries, and ensure the safe transport of food, lifesaving medicines, and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.
Requirements
- High School Diploma or GED
- 1+ years’ experience of Service Coordinator
Nice To Haves
- Strong understanding of new contracts and renewal processes
- Knowledge of Salesforce/S4/SAP
- Strong written and verbal communication skills
Responsibilities
- Renewal review
- Correctly process contract cancellations
- PM Plan management
- Booking new contracts
- Specialized monthly contract billing/Assist with any AR request from the (AMS) related to contract invoices
- Owns the contract handoff review with sales and Service Manager
- Review PM and Renewals DMB metrics be able to speak to progress, changes, etc.
- Parts management for annuals
- Responsible for any scope change updates
- Setup all Warranty jobs and validate warranty status prior to setup
- Review Open Warranty jobs daily
- Complete all needed documents for Warranty claiming
- Complete claiming process within 10 days of Warranty completion
- Order any parts for warranty jobs
- Own warranty call with the warranty admin team and Area Managers
- Communicate with technicians regarding information needed for warranty
- Provide tech with all information needed for startup
- Setup abound connection case with the startup case
- Provide schedule to Service Coordinator during S&O meetings related to start up and connections
- Monitor Abound cases & alarms
Benefits
- Health Care Benefits: Medical, Dental, Vision
- Wellness incentives
- Retirement Benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition Assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
