Connections Specialist

Zillow

1d•$15 - $24•Remote

About The Position

Connections Specialist is a highly sociable individual who plays an instrumental role in revolutionizing the way consumers connect with Zillow products and Real Estate professionals. You will be engaged in our dynamic environment and expected to live Zillow Group’s Core Values. If you are ready to work hard, learn, and be challenged to grow and improve- we look forward to talking with you soon. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

Requirements

1+ year experience in account management, customer service, demand generation or an inbound/outbound sales role with a proven track record of goal achievement and the ability to deliver an excellent customer experience
Quick and flexible learner, willing and able to adapt rapidly to change
Must be comfortable conducting both inbound and outbound consultative sales calls; skilled in discovery, handling initial reluctance, and objection handling.
Ability to storytell - to be engaging and authentic with customers and drive trust in Zillow products
Must possess great interpersonal skills; knowing how to actively listen and use objections as a space to ask more questions
Must possess excellent presentation skills, providing recommendations to customers that meet their needs
Excellent problem-solving skills with a technical ability to listen and hear opportunities that lead to success for our customers
Able to work flexible schedules that include early mornings, late nights, weekends and holidays
Must have experience with web-based products and Google Suite

Nice To Haves

Familiarity with real estate industry a plus

Responsibilities

Interact directly with customers to discover their needs and offer solutions using Zillow’s products and services
Get customers connected to the right Zillow products and professionals through an understanding of real estate and a dedication to crafting an outstanding customer experience
Collaborate with peers and leadership to build an environment rooted in trust, self-discipline, and friendly competition to achieve goals together
Drive accountability for yourself and your team through proactive engagement with your peers and active involvement in team discussions and initiatives
Ensure compliance to Zillow Group and real estate norms, policies, and regulations to the highest degree
Respond to changes in the business with agility and skill at navigating ambiguity