Contractor Service Coordinator

Cottingham & Butler • Dubuque, IA

2d • Onsite

About The Position

Join a team that helps independent drivers stay protected and on the road. As a Contractor Service Coordinator, you'll be a trusted resource for customers by answering questions, processing requests, and ensuring their coverage information is accurate. You'll work with customers, business partners, and team members to provide a smooth and positive experience. We're looking for someone who is organized, customer-focused, and eager to learn and grow in a fast-paced environment.

Requirements

• Ability to learn new processes, products, and industry knowledge quickly.
• Strong verbal and written communication skills.
• Ability to prioritize tasks and stay organized in a fast-paced environment.
• Strong analytical, problem-solving, and teamwork skills.

Nice To Haves

• Experience in the transportation industry as well as commercial/personal lines insurance is a plus but not required.
• Excellent customer service or client support experience is beneficial.

Responsibilities

• Process applications, policy updates, payments, and billing activities for customers enrolled in insurance programs.
• Review coverage information for accuracy and coordinate updates when needed.
• Communicate with customers, business partners, insurance carriers, and internal team members to provide support and resolve issues.
• Deliver exceptional customer service by handling inbound calls and assisting customers with policy and renewal questions.

Benefits

• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave
• Subsidized Parking
• Company-paid Term Life/Accidental Death Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed