Contractor Sales 2

GOLD BEACH LUMBER YARD INC • Dallas, OR

13d • Onsite

About The Position

At Gold Beach, we don't simply supply building materials. We help contractors build homes, businesses, schools, farms, and the communities where we live and work. Our contractor customers depend on us to keep their projects moving. Every delivery, every estimate, every product recommendation, and every order we fill impacts someone's schedule, budget, and reputation. They count on Gold Beach to provide knowledgeable advice, quality products, dependable service, and people they can trust. That trust is earned one relationship at a time. As a Contractor Sales Associate, you are more than a salesperson—you are a trusted resource and business partner. Your ability to understand your customer's business, anticipate their needs, and provide accurate, timely solutions helps create lasting relationships that strengthen both their success and ours. Gold Beach has earned a reputation for delivering exceptional customer service throughout the communities we serve. Our contractor customers return because they know they will receive knowledgeable guidance, dependable service, and a team committed to helping them succeed. Every interaction is an opportunity to create a lifelong Customer Advocate. By consistently following our Seven Steps of Customer Service, demonstrating product expertise, and building strong relationships, we become an extension of our customers' businesses. When our contractors succeed, Gold Beach succeeds.

Requirements

• High School Diploma, GED, or vocational school graduate preferred.
• Minimum one (1) year of experience in the building materials, hardware, construction, or related industry preferred.
• Previous retail, contractor, sales, or customer relationship experience preferred.
• Knowledge of retail computer systems; experience with Microsoft Office applications is beneficial.
• Demonstrated commitment to exceptional customer service.
• Strong communication, organizational, and multitasking skills.
• Ability and willingness to work flexible schedules, including evenings, weekends, and holidays, as business needs require.

Nice To Haves

• Outstanding customer service and relationship management skills.
• Strong communication and active listening abilities.
• Excellent organizational skills and attention to detail.
• Effective time management with the ability to manage multiple projects and deadlines.
• Strong analytical and problem-solving skills.
• Professional negotiation and conflict resolution skills.
• Ability to build trust with contractors and commercial customers.
• Adaptability in a fast-paced retail and contractor sales environment.
• Commitment to Gold Beach's Core Values and customer service philosophy.

Responsibilities

• Consistently perform Gold Beach's Seven Steps of Customer Service.
• Prepare accurate quotations, sales orders, invoices, and customer transactions.
• Process account charges, cash sales, returns, exchanges, and special orders accurately.
• Follow through on customer commitments and communicate proactively regarding product availability, delivery timelines, and order status.
• Maintain honesty, professionalism, and accountability in every customer interaction.
• Follow company policies, operational procedures, and safety standards.
• Develop lasting relationships with contractors, builders, property managers, and commercial customers.
• Learn each customer's business to better anticipate their needs and provide personalized service.
• Answer telephones professionally and assist customers with confidence and urgency.
• Collaborate with store departments, yard personnel, purchasing, and delivery teams to ensure seamless customer service.
• Represent Gold Beach professionally within the communities we proudly serve.
• Continue expanding knowledge of lumber, building materials, hardware, and industry products.
• Stay informed on new products, promotions, pricing, vendor programs, and industry trends.
• Assist contractors in locating products, recommending solutions, and coordinating special orders.
• Maintain awareness of inventory levels and communicate product availability.
• Participate in merchandising, receiving, stocking, and maintaining assigned work areas.
• Communicate effectively with management and teammates regarding customer needs and operational priorities.
• Look for opportunities to improve processes and strengthen customer relationships.
• Deliver exceptional service that exceeds customer expectations.
• Provide timely, accurate responses to contractor requests and project needs.
• Support daily operational priorities established by store leadership.
• Maintain organized, clean, and professional sales and contractor service areas.
• Help create an environment where customers enjoy doing business and teammates enjoy working.

Benefits

• Gold Beach has earned a reputation for delivering exceptional customer service throughout the communities we serve.
• When our contractors succeed, Gold Beach succeeds.
• Working in Contractor Sales at Gold Beach means becoming a trusted partner to the professionals who build our communities.
• Every relationship you develop, every project you support, and every problem you solve contributes to the success of our customers and the reputation of Gold Beach.
• When our contractors succeed, our communities grow.
• When our teammates grow, Gold Beach grows.
• Together, we don't simply supply building materials—we build lasting partnerships that strengthen the communities we proudly serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED