Contracted Student Intern - Office Assistant for Service Authorization

Commonwealth of Massachusetts•Worcester, MA

15d•Onsite

About The Position

The Department of Mental Health, Central Mass Area (CMA) Office in Worcester is seeking a highly organized individual to assist the Office Support Specialist in providing support to the Clinical Service Authorization Division. This student intern will gain understanding of the DMH system and knowledge of human service agencies/resources offered throughout the CMA.

Requirements

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired.
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

Nice To Haves

A customer service focused individual with interest in mental health and human services.
An understanding of HIPAA
Proficient in Microsoft Office
Given the population served, bilingual or multilingual fluency.

Responsibilities

Assist with incoming calls, take messages, return calls to applicants, and community liaisons.
Share the responsibility of monitoring the Service Auth email inbox by responding to emails, printing applications and documentation.
Data entry and report extraction.
Assist with researching and following up on incomplete applications and records received.
Fax requests for medical records.
File, organize and purge medical records.
Draft letters for signature.
Assist with the scanning applications and sending emails to designated staff at our five sites.
General support for Clinical Service Authorization Specialists as needed.