Contracted Student Intern - Office Assistant for Service Authorization
About The Position
The Department of Mental Health, Central Mass Area (CMA) Office in Worcester is seeking a highly organized individual to assist the Office Support Specialist in providing support to the Clinical Service Authorization Division. This student intern will gain understanding of the DMH system and knowledge of human service agencies/resources offered throughout the CMA. This position is 40 hours per week in office, 8:30 a.m. - 5:00 p.m. Monday - Friday with Saturday and Sunday off. The DMH Mission Statement: The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.
Requirements
- Must have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures.
- Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.
Nice To Haves
- A customer service focused individual with interest in mental health and human services.
- An understanding of HIPAA.
- Proficient in Microsoft Office.
- Bilingual or multilingual fluency.
Responsibilities
- Assist with incoming calls, take messages, return calls to applicants, and community liaisons.
- Share the responsibility of monitoring the Service Auth email inbox by responding to emails, printing applications and documentation.
- Data entry and report extraction.
- Assist with researching and following up on incomplete applications and records received.
- Fax requests for medical records.
- File, organize and purge medical records.
- Draft letters for signature.
- Assist with the scanning applications and sending emails to designated staff at our five sites.
- General support for Clinical Service Authorization Specialists as needed.
Benefits
- Sick leave accruals
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
