Contracted Services Coordinator

CMA CGM • Charlotte, NC

3d • $23 - $28 • Onsite

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Requirements

• High School Diploma or GED.
• Minimum 3 years related experience.
• Minimum 3 years industry experience, preferred.
• Working knowledge of DOT compliance, safety awareness, state and federal regulations and company policies and procedures.
• Previous driver customer service and/or operations experience.
• Basic proficiency in Microsoft Office, internet, web-based and job specific software applications, copy and scanning.
• Accurate typing skills and/or data entry skills.
• Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
• Responds promptly and professionally to driver needs and solicits driver feedback to improve performance.
• Analyzes complex problems and develops alternative solutions.

Nice To Haves

• Minimum 3 years industry experience

Responsibilities

• Assist CEVA Line Haul Recruiters with recruiting efforts via local communication of incentives, programs, etc. with ICs and/or potential driving candidates.
• Assist with Driver Qualification process via local communication with ICs and/or their subcontractors to follow up on outstanding items required for onboarding or follow up to ensure the Qualification process continues progressing in a timely manner.
• Promote driver retention by interacting with drivers, assisting with any on-line driver trainings, listening and documenting driver’s feedback, oversight and assistance of any concerns, surrounding pay, safety performance and any other issues, as well as recognizing positive behaviors (safe driving, excellent customer service, etc.).
• Encourage safety awareness by assisting the Regional Fleet Safety Manager by promoting safe driving, educating on safety regulations and any other available safety programs.
• Oversee and document equipment concerns including yard check inventory for operations management review.
• Assist as needed with obtaining operational files for drivers including vehicle information, inspection, maintenance reports, DOT compliance and other pertinent information.
• Coordinate the paperwork flow between the driver, fleet managers, recruiting, Fleet Safety, Ground Regulatory Compliance, Change of Status Department, etc. regarding any driver/truck compliance documents, paper logs (if applicable), Electronic Logging Devices (“ELD”), bills of lading, settlement paperwork, safety accident/incident forms and any other compliance performance forms.

Benefits

• Competitive Paid Time Off
• 401(k)
• health insurance
• employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
• pet insurance
• multiple health plans(company contribution to health savings account)
• prescription, dental and vision coverage
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED