Contracted Security Administrator

King County•Seattle, WA

1d•Hybrid

About The Position

King County Metro Transit’s Safety, Security & Quality Assurance division is seeking a detail-oriented, customer-focused Contracted Security Administrator to oversee and support its contracted security program. Metro uses contracted security personnel to address security needs at Metro facilities, transit centers, and bus routes, including fare enforcement. The position is part of the Transit Security workgroup, which develops and implements security services and systems to protect Metro employees, customers, and infrastructure. The administrator oversees security service contracts, ensuring adequate staffing, effective deployment of resources, compliance with contract requirements, high-quality service delivery, and management of expenses within the approved budget. The role may participate with King County Procurement in developing requests for proposals and contract amendments. It requires collaboration with internal and external partners, data-driven decision-making, attention to detail, accountability, and the ability to lead through influence while fostering a safe and respectful workplace. This recruitment will fill one Term-Limited Temporary or Special Duty Assignment position for one year from the date of hire, with the possibility of extension. The recruitment may also establish an eligibility pool for future Career Service, Term-Limited Temporary, or Special Duty Assignment positions in this classification. The pool may be retained for up to 12 months. The position is classified as a Transportation Security Administrator. The position is exempt from the Fair Labor Standards Act and is not overtime eligible. It has a 40-hour workweek, typically Monday through Friday, 8:00 a.m. to 5:00 p.m., but may require extended hours, weekends, and holidays. The hybrid schedule requires at least three onsite days per week at King Street Center and/or various Metro facilities in the service area. Remote workdays may change according to operational or business needs. Employees must reside in Washington State within a reasonable distance of their assigned King County work site. Applicants must have a valid driver's license with an acceptable five-year driving record, verified through a driver's abstract review. Employees must possess a Washington State driver's license within 30 days of hire. A background check and other pre-employment reviews may also apply.

Requirements

Three to five years of increasingly responsible experience in service delivery and operational program management, or an equivalent combination of experience and education that provides the required knowledge, skills, and abilities.
Experience designing, implementing, maintaining, evaluating, and continuously improving operational programs and service delivery.
Experience coordinating, tracking, and monitoring staff, contractors, or vendors to ensure compliance with deliverables, protocols, and policies.
Demonstrated leadership and interpersonal skills, including conflict resolution, fostering a positive and productive team culture, and planning, prioritizing, and delegating work.
Experience applying the full scope of applicable local, state, and/or federal codes, regulations, and policies.
Excellent oral and written communication skills, including professionalism, integrity, reliability, developing and maintaining standard operating procedures, and preparing and delivering clear presentations.
Ability to provide effective customer service and manage work in a fast-paced environment with competing priorities.
Skill in statistical, operational, and trend analysis and problem-solving.
Skill in establishing and maintaining effective working relationships with people from diverse backgrounds.
Proficiency with automated management information systems and standard office software, including word processing, spreadsheets, database management, and presentation tools.
Valid driver's license with an acceptable five-year driving record; must obtain or possess a Washington State driver's license within 30 days of hire.
Ability to meet the position's onsite and Washington State residency requirements.

Nice To Haves

Experience in transportation, transit fare, customer service, and/or security programs.
Working knowledge of transit organization operations, policies, and procedures.
Experience applying local, state, and federal codes and regulations for bus and rail system security management.
Experience applying local, state, and federal codes and regulations related to employee safety and security.
Skill in analyzing incident reports and emergent conditions and supporting the direction of appropriate resources and response.
Experience with security and emergency management communication best practices.
Experience or completed coursework in Critical Incident Management for Institutions of Higher Education and National Incident Management Systems/Incident Command Systems (NIMS/ICS).

Responsibilities

Oversee contracted security service deliverables, ensuring service hours and budgets are managed according to contract requirements.
Promote safety and security awareness across Metro by developing and championing security programs; ensuring compliance with relevant local, state, and federal codes and regulations; negotiating agreements; coordinating with regulatory agencies; and issuing work stoppages under applicable SSQA policies and delegated authority.
Recommend and implement performance measurement goals, and work with Metro staff to establish the programs, systems, and processes needed to achieve them.
Forecast, track, and report security program statistics, effectiveness, cost trends, and other performance metrics.
Participate in strategy, policy, and implementation planning.
Plan, develop, coordinate, and implement cross-divisional projects and programs.
Represent Transit Security and Emergency Management in internal and external work groups, project teams, committees, and task forces.
Engage internal and external partners and respond to stakeholder needs and feedback.
Evaluate data and assess trends in security services; recommend improvements to efficiency and customer service delivery.
Audit security and customer service programs, assess performance, and prepare summary reports to support data-driven decisions.
Evaluate compliance, risk, and control effectiveness in contracted security programs.
Develop, amend, implement, and maintain program standard operating procedures, including appropriate training and implementation guidance.
Lead assigned staff and oversee contractors and consultants to ensure compliance with processes, protocols, and policies.
Prepare presentation materials and publications for internal and external audiences.
Present to agency leaders, peers, the general public, and elected officials.
Perform other duties as assigned.