Contract Station Instructor - Emergency Road Service

AAA • San Antonio, TX

2d • Hybrid

About The Position

This position conducts Emergency Road Services (ERS) instructional courses for independent contract station (ICS) service providers and their employees. Instructional courses include hands-on towing and service procedures, battery service program, dispatch technologies, lockout techniques, and member service protocols.

Requirements

• 4-year college degree or equivalent combination of education and work experience required.
• Professional verbal and written communication skills required, including excellent presentation skills.
• Valid driver’s license and an acceptable driving record required.

Nice To Haves

• Minimum 3-year training/coaching work experience in the automotive service industry preferred.

Responsibilities

• Conduct formal classroom training sessions, workshops, and presentations for ICS personnel regarding ERS policies and procedures, and regulations.
• Deliver training via in-person classroom, instructor-led virtual, and field training as assigned.
• Provide technical support in the handling of member complaint files.
• Collaborate with ERS teams to identify specific training and coaching opportunities.
• Prepare daily activity journals including weekly and monthly reports.

Benefits

• Fleet vehicle for the transport and safekeeping of training supplies and equipment
• Company-paid uniforms
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree