Contract Station Instructor - Emergency Road Service

null, AAA Texas LLC•San Antonio, TX

3d•Hybrid

About The Position

This position conducts Emergency Road Services (ERS) instructional courses for independent contract station (ICS) service providers and their employees. Instructional courses include hands-on towing and service procedures, battery service program, dispatch technologies, lockout techniques, and member service protocols.

Requirements

4-year college degree or equivalent combination of education and work experience required.
Professional verbal and written communication skills required, including excellent presentation skills.
Valid driver’s license and an acceptable driving record required.

Nice To Haves

Minimum 3-year training/coaching work experience in the automotive service industry preferred.

Responsibilities

Conduct formal classroom training sessions, workshops, and presentations for ICS personnel regarding ERS policies and procedures, and regulations.
Deliver training via in-person classroom, instructor-led virtual, and field training as assigned.
Overnight travel required on a pre-scheduled basis.
Provide technical support in the handling of member complaint files.
Collaborate with ERS teams to identify specific training and coaching opportunities.
Prepare daily activity journals including weekly and monthly reports.

Benefits

Fleet vehicle for the transport and safekeeping of training supplies and equipment
Company-paid uniforms
Work-from-home flexibility
Travel
Overtime
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)