Contract Services Supervisor

Massachusetts Port Authority•Boston, MA

3d•$96,000 - $113,000•Onsite

About The Position

The Contract Services Supervisor oversees contracted maintenance, repair, and operational services at Boston Logan International Airport. The role ensures vendor performance meets contract requirements, service standards, safety and regulatory expectations, and organizational priorities. It strengthens the reliability of critical facilities and infrastructure through maintenance strategies, risk management, performance analytics, and emerging technologies. The position also manages the contract lifecycle, supporting procurement, contract development, financial oversight, cost containment, and service improvements. The supervisor builds effective partnerships with contractors, customers, regulatory agencies, and internal stakeholders to promote safe, reliable, efficient, and customer-focused operations.

Requirements

Bachelor’s degree in Engineering or Business Management, or equivalent professional work experience.
3–5 years of experience managing contracted services within an aviation environment, large physical plant, or equivalent related job field.
Working knowledge of word processing, spreadsheet, and database applications.
Massachusetts Class D (III) driver’s license.

Responsibilities

Oversee contracted maintenance, repair, and operational services, ensuring vendor performance aligns with contractual requirements, service standards, safety expectations, regulatory requirements, and organizational priorities.
Address vendor performance issues and drive vendor accountability.
Improve the reliability and performance of critical facilities and infrastructure through preventive and predictive maintenance strategies, proactive risk management, performance analytics, and emerging technologies.
Manage the full contract lifecycle, supporting procurement, contract development, financial oversight, cost containment, measurable performance, and long-term value.
Identify opportunities to improve service delivery without compromising quality.
Build partnerships with contractors, customers, regulatory agencies, and internal stakeholders, promoting communication, collaboration, accountability, and continuous improvement.