Contract Quality Assurance Analyst
L R S•Milwaukee, WI
•Hybrid
About The Position
Codeworks, an LRS company, is seeking a Quality Assurance Analyst who is passionate about software quality, continuous improvement, and delivering reliable enterprise solutions. This opportunity offers the chance to play a key role in the ongoing modernization and enhancement of a critical ServiceNow platform while partnering closely with developers, administrators, and business stakeholders to ensure high-quality outcomes.
Requirements
- 3-5 years of experience in Quality Assurance, Test Automation, Software Development, or a related technical discipline.
- Experience testing enterprise applications or third-party platforms, preferably ServiceNow.
- Strong understanding of software testing methodologies, test planning, defect management, and quality assurance best practices.
- Experience identifying, documenting, prioritizing, and tracking defects.
- Strong troubleshooting, analytical, and problem-solving skills.
- Experience working within Agile, Scrum, or other iterative delivery frameworks.
- Experience collaborating with developers, business stakeholders, and technical teams.
- Ability to translate business and technical requirements into effective test scenarios and test cases.
- Strong written and verbal communication skills.
- Experience supporting enterprise platforms, workflows, integrations, and business process automation solutions.
Responsibilities
- Design, develop, and execute test plans, test cases, test scripts, and test data for enterprise applications and platform enhancements.
- Support testing activities across functional, regression, integration, user acceptance, and automation testing efforts.
- Validate ServiceNow enhancements, bug fixes, configurations, workflows, and platform updates.
- Collaborate with developers, administrators, business analysts, and stakeholders to understand requirements and ensure test coverage.
- Identify, document, track, and manage defects through resolution.
- Perform root cause analysis and assist with troubleshooting complex application and platform issues.
- Participate in Agile ceremonies, sprint planning, backlog refinement, and release activities.
- Support the modernization and enhancement of a mature ServiceNow environment by helping address a significant backlog of enhancements and support initiatives.
- Contribute to test automation efforts and continuous improvement initiatives that enhance platform quality and delivery efficiency.
- Validate integrations, workflows, forms, notifications, and business processes within ServiceNow and other enterprise platforms.
- Provide regular status updates, testing metrics, and quality recommendations to project teams and stakeholders.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
