Contract Processing Senior Manager

Westgate Resorts•Ocoee, FL

6d•Onsite

About The Position

Westgate Resorts is seeking an experienced Contract Processing Senior Manager to lead the daily operations of our Corporate Contract Processing Department onsite in Ocoee, FL. This leadership role is responsible for managing contract processing teams, improving workflows, driving operational efficiency, ensuring contract accuracy, and partnering with cross-functional departments including Sales, Deeding, Closing, and Project Management. The ideal candidate will bring extensive experience in timeshare operations, contract administration, contract processing, business operations management, process improvement, and team leadership within a fast-paced, high-volume environment.

Requirements

5-8 years of progressive experience in timeshare operations, contract processing, contract administration, business operations, or related fields.
Minimum 2 years of leadership, supervisory, or management experience.
Experience managing teams in a high-volume, deadline-driven environment.
Proven success in workflow management, performance management, operational leadership, and process optimization.
Contract processing and contract administration expertise.
Operations management and workflow optimization experience.
Strong leadership, team development, and employee coaching abilities.
Process improvement and change management skills.
Experience analyzing productivity metrics, reporting, and operational performance data.
Excellent communication and stakeholder management skills.
Proficiency in Microsoft Office Suite and business operations systems.

Nice To Haves

Associate's degree in Business Administration, Hospitality Management, or a related field. Bachelor's degree preferred.
Bilingual English/Spanish preferred.

Responsibilities

Lead and oversee daily operations of the Corporate Contract Processing Department.
Manage, mentor, coach, and develop contract processing team members to achieve departmental goals.
Monitor productivity, contract accuracy, workflow effectiveness, quality standards, and service levels.
Identify and implement process improvements to increase operational efficiency and customer satisfaction.
Coordinate onboarding, training, and cross-training initiatives to ensure operational consistency.
Review and approve team member time records in compliance with payroll and company policies.
Manage contract documentation, balance sheets, deposits, records management, administrative controls, and workflow processes.
Partner with internal stakeholders including Sales, Deeding, Closing Officers, and Project Management teams to resolve operational issues.
Evaluate staffing levels and workload distribution to ensure timely contract processing.
Support system implementations, workflow enhancements, process testing, and operational improvement initiatives.
Handle escalated contract processing issues and provide strategic problem resolution.
Lead special projects and operational initiatives as assigned.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact