Senior Product Manager- Processing

Arcadia

16h•$160,000 - $230,000•Remote

About The Position

Arcadia is the global utility data and energy solutions platform, processing ~$35B/year in customer utility bills across 1,000+ enterprise customers. With our leading data platform, AI-powered analytics, industry expertise, and expansive partner network, we deliver solutions for every stage of the enterprise energy management lifecycle across carbon, cost, and reliability. The processing domain of Expense Management consumes clean bill data from Arcadia’s utility data platform, Plug, and turns it into validated, actionable payables. Much of today's processing volume runs through a mature, service-intensive operation — including capabilities inherited through past acquisitions — staffed by analysts and operations teams. This role exists to modernize the current combination of legacy technology and human-in-the-loop service delivery by introducing new technology with an emphasis on AI married to optimize processes with our talents people. Tackling an enterprise customer’s most critical energy challenges requires out-of-the-box thinking and diverse perspectives. If you share our passion for ushering in the era of clean, cost-effective electrons, we look forward to learning what you would uniquely bring to Arcadia.

Requirements

Proven experience owning products where the “system” includes both software and a human service operation — comfortable being accountable for a service delivery model, not just a software roadmap.
Track record of redesigning labor-intensive, service-heavy workflows (manual data entry, exception queues, offshore/BPO operations) into automated or AI-assisted processes, with measurable cost-per-unit improvement.
Hands-on experience shipping AI-powered document processing, extraction, or agentic automation features into production.
Experience modernizing or migrating workflows off legacy or acquired systems while maintaining operational continuity for live customers.
Comfortable building business cases that connect automation and unit economics to gross margin and go-to-market pricing decisions.
Experience with document/data extraction, validation logic, or high-volume back-office and transaction processing (utility billing or invoice processing a plus).
6+ years of product management experience, including experience managing products with an embedded service or operations component.

Nice To Haves

Experience integrating or modernizing service operations gained through M&A (e.g., legacy platforms, outsourced processing vendors).
Background in utility billing, invoice processing, or high-volume transaction environments.

Responsibilities

Own the roadmap for normalizing and validating raw bill data delivered by Plug into clean, structured payables, partnering with the data platform team on upstream data-quality feedback loops.
Partner with Operations leadership overseeing tariff analysts, manual bill entry, and credential handling teams to map today's most labor-intensive workflows, quantify their cost and error rates, and prioritize which to automate first.
Define and drive adoption of AI-powered extraction, document processing, and agentic automation across a legacy, service-heavy ecosystem — reducing dependence on manual review while holding or improving accuracy.
Own the roadmap for provider-specific tolerancing rules and exception-handling logic that shrink the volume of bills routed to manual review.
Build the business case connecting automation investment to cost-per-bill-processed improvement and translate margin gains into more competitive list pricing and packaging for go-to-market.
Plan and sequence the migration of processing workflows off legacy and acquired systems onto modern, automation-first tooling — without disrupting live customer operations.
Ensure Processing reliably generates clean payables that feed Payments— every downstream payment depends on the quality of Processing's output.
Identify and close data quality gaps and processing errors before they become churn events.
Maintain a prioritized, initiative-aligned roadmap with clear epics, due dates, and OKR traceability; represent Processing in cross-functional planning with Commercial, Operations, and R&D.

Benefits

Remote first" culture - work anywhere in the US as long as you have a reliable internet connection
Flexible PTO - no accrued hours and no limit on the number of vacation days exempt employees can take each year
11 annual holidays
10 days sick leave
Up to 3 weeks bereavement leave
Up to 4 weeks of caregiver leave
Military leave for eligible services or events
2 volunteer days off
2 professional development days off
10 weeks paid parental bonding leave for all parents and additional medical recovery time for eligible employees
75-95% employer cost coverage for medical, dental, and vision benefits for employees and dependent