Contract Performance Manager
About The Position
The Contract Performance Manager is accountable for functional, business, and company objectives within GE Vernova Gas Power. The role manages profitability and customer satisfaction for assigned contracts and customer obligations, including service agreement, fixed-price, and time-and-material programs. It works with customer service, parts and transactional services, field service, repair service, and other teams. The position owns customer relationships and contract leadership and fulfillment, including portfolio P&L and growth, technical and business support, customer communication, and contract deliverables. It oversees warranty and commercial considerations, outage planning and execution support, parts and repair activity, invoicing, sales of flow-type services, and coordination of digital and total plant solutions. This is a remote position with frequent travel to customer sites in Nevada and a stated travel expectation of 50%.
Requirements
- Bachelor’s degree from an accredited university or college; alternatively, a high school diploma/GED with at least 7 years of power generation industry experience, or an associate degree with at least 4 years of power generation industry experience.
- At least 5 years of knowledge and experience in power plant field services or contract management.
- Willingness and ability to travel 50% of the time.
- Must be legally authorized to work in the United States; employment offer is contingent on successful completion of a drug screen.
Nice To Haves
- Bachelor’s degree preferably in a technical or engineering discipline, such as mechanical or electrical engineering.
- Experience planning and executing outages.
- Strong quality background and Black Belt certification.
- Strong leadership, financial, and commercial skills.
- Ability to lead a team in a dynamic, energetic, and proactive environment.
- Experience working with customer leadership teams.
- Demonstrated communication and organizational skills.
- Strong oral and written communication skills.
- Strong interpersonal skills.
Responsibilities
- Serve as liaison between internal and external organizations and assigned customers; own customer relationships and contribute to business strategy.
- Develop customer relationships and serve as the single point of contact, managing customer communications.
- Manage customer portfolio P&L and growth.
- Provide ongoing technical and business support to assigned customers.
- Develop site customer communication plans and coordinate regular GE/customer reviews of existing and potential products and services.
- Oversee Gas Power warranty matters and applicable commercial considerations, balancing customer and GE interests when addressing concessions.
- Develop outage scope and communicate it to OFS.
- Plan outage and non-outage parts, request and provide quotes, and place and manage parts orders.
- Manage the Outage 360 process and process change orders.
- Lead direction for resolution of emergent and forced outages.
- Organize pre-outage, post-outage, and outage milestone meetings.
- Manage customer invoicing and credit memo processing.
- Manage on-site repairs and part and component repairs performed in GRS, including repair scope planning, quote requests, scheduling, and resolution of repair issues in the GE network.
- Lead contract fulfillment and project deliverables, and understand contract terms and conditions, including liquidated damages and bonus structures, and technology injection opportunities.
- Sell flow-type services, including Parts, FieldCore, and Lease Engine, from opportunity identification and quote preparation through order entry, demand placement, and sales conversion.
- Manage Digital and Total Plant Solutions agreements and coordinate with functional groups.
Benefits
- Medical, dental, vision, and prescription drug coverage.
- Access to a 24/7 nurse-based Health Coach resource.
- Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services.
- GE Vernova Retirement Savings Plan with a tax-advantaged 401(k) savings opportunity, company matching contributions, and company retirement contributions.
- Access to Fidelity resources and financial planning consultants.
- Tuition assistance.
- Adoption assistance.
- Paid parental leave.
- Disability benefits.
- Life insurance.
- 12 paid holidays.
- Permissive time off.
- Relocation assistance.
- Discretionary annual bonus eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
