Contract Operations Specialist-3

Philips•Nashville, TN

9d•Onsite

About The Position

The Service Contracts Administrator manages the end-to-end lifecycle of service contracts, ensuring contract accuracy, compliance, billing integrity, and operational excellence while partnering with cross-functional teams to deliver an outstanding customer experience. As a Service Contracts Administrator, you will play a key role in ensuring the successful administration of service contracts throughout their entire lifecycle. From contract creation and booking to post-booking adjustments, billing support, and compliance, your work will directly contribute to operational efficiency and customer satisfaction. You will collaborate closely with Sales, Accounts Receivable, Supply Chain, Procurement, Finance, and other internal stakeholders to manage contract execution, resolve complex issues, and ensure an accurate path to cash. This position requires strong analytical skills, attention to detail, ownership, and the ability to balance multiple priorities in a fast-paced environment. This role offers the opportunity to develop expertise in contract management, commercial operations, ERP and CRM systems, financial processes, and cross-functional collaboration while working in a global healthcare technology environment. From our flexible benefits programs to continuous learning opportunities and career development, a career at Philips offers meaningful opportunities to grow while making a positive impact on people's lives.

Requirements

2+ years of experience in Contract Management, Contract Administration, Contract Renewals, Commercial Operations, Order Management, or a related field.
Experience working with ERP and CRM systems such as SAP and Salesforce, along with strong Microsoft Excel and Microsoft Office skills.
Excellent analytical thinking, attention to detail, organization, problem-solving, and the ability to manage multiple priorities in a dynamic environment.
High School Diploma or Vocational Education.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Nice To Haves

A Bachelor's degree in Business Administration or a related field is considered a plus.

Responsibilities

Manage the complete lifecycle of service contracts, ensuring compliance, accuracy, and timely execution.
Create, book, maintain, and update contracts using SAP, Salesforce, and other business systems.
Resolve entitlement issues, billing disputes, contract corrections, and financial adjustments, including credit memos and offsets.
Analyze complex contract terms, pricing structures, and approvals while ensuring compliance with company policies and regulatory requirements.
Support warranty administration, fiscal close activities, reporting, and continuous process improvement initiatives.
Partner with Sales and cross-functional teams to streamline processes, improve operational performance, and deliver excellent internal and external customer support.