Contract Manager

AAI Solutions•Mississauga, ON

6d•Onsite

About The Position

AAI/CASS Corp. is a strategic resourcing solutions provider in the Aviation and Transportation industry. Our strategic vision is to Lead by Example in all our encounters with our employees, clients, and partners. We aim to provide the most ethical business solutions, creating optimal environments for our employees to flourish and clients to receive the service they expect. We set ourselves apart through exceptional innovation and an unwavering commitment to our craft and our people. The Contract Manager is responsible for running day-to-day operations with full accountability for team performance, safety, and service delivery. This role leads from the front—enforcing standards, ensuring compliance with all policies and regulations, and maintaining a zero-incident safety culture. As the primary point of contact for employees and clients, the Manager drives operational efficiency, resolves issues quickly, and ensures service targets are consistently met or exceeded. The role also supports staffing, training, and resource planning while coaching supervisors and building a high-performing, disciplined team that represents the company professionally at all times.

Requirements

Proven ability to lead from the front and enforce standards without hesitation
Strong track record of holding teams accountable to performance, behavior, and attendance Ability to set clear expectations and follow through consistently
Experience managing daily operations with strict deadlines and service level targets
Strong reporting discipline
Ability to enforce SOPs and ensure zero deviation from policies
Demonstrated commitment to workplace safety with a zero-incident mindset
Knowledge of health & safety standards, PPE enforcement, and regulatory compliance
Ability to operate in high-risk environments
Strong coaching and mentoring skills—developing supervisors, not just managing them
Ability to handle conflict quickly, directly, and professionally
Builds a culture of accountability, safety, and customer service
Experience managing client relationships and meeting service expectations
Ability to represent the company professionally under pressure
Hands-on experience with scheduling, staffing, and workforce planning
Ability to support recruitment and ensure staffing levels meet operational demand
Ensures all employees are trained, compliant, and job-ready at all times
Ability to identify operational gaps and implement practical improvements
Proactive approach to resolving issues before they escalate
Comfortable making decisions in fast-paced, unpredictable environments
High level of professionalism in appearance, conduct, and communication
Maintains confidentiality and acts with integrity at all times
Represents the company’s reputation consistently, especially in high-visibility environments

Responsibilities

Lead by Example.
Adhere to AAI’s dress code, which requires professional attire or wearing the AAI uniform as provided.
Daily and Monthly reporting on activities fulfilled completed thoroughly and delivered on time.
Maintain clear performance expectations and accountability for the entire team.
Will be the first point of contact for all Workers.
Foster a positive, fully engaged corporate culture of safety and customer service.
Ensure safety standards are consistently maintained, with a target of zero lost time injuries while meeting service level standards.
Build and maintain positive working relationships; work cooperatively with Clients and other parties as required.
Communicate, meet, exceed, and report operation customer service targets as required.
Enforce Standard Operating Procedure and Policy compliance.
Maintain high standards of professionalism, safety, and compliance with all airports, transportation vehicles and facilities, and company policies and regulations.
Identify and recommend enhancements and changes to process and procedures to better support the operation while providing internal and external customer service standards.
Coach and mentor Supervisors and employees.
Support and manage Recruitment process and activities as necessary, required and requested.
Support and manage Resource Planning as necessary, required, and requested.
Ensures all employees have the appropriate training through supporting and managing the Training process as necessary, required, and requested.
Ensures all employees on duty are in AAI issued uniform and ensures all employees are in full personal protective equipment (PPE).
Ensures the Health and Safety of all employees under the CM’s care.
Participate in training, meetings, and performance reviews as directed.
Resolve issues and conflicts and problem-solving issues proactively and as they arise.
Always uphold the highest standards of confidentiality and integrity.
Upholds the reputation of AAI under all circumstances.
Comply with all applicable laws, regulations, and AAI CORP policies at all times.
Other duties as required.