Contract Management RFS

Kyndryl•No City (KUS51415) California Default WKL, CA

3d•Remote

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. As an RFS Contract Management Professional at Kyndryl, you'll be at the heart of customer relationships, ensuring satisfaction and driving growth through the efficient management of contract addendums (RFS) from initiation to signature. You'll play a crucial role in meeting customer needs, overseeing the entire RFS process for your assigned accounts, and positively impacting key performance indicators and metrics by achieving set targets. You'll provide essential measurement and reporting, ensuring every addendum request is handled seamlessly and to the highest standard. Your role will involve direct customer interactions, where your advisory skills will shine, making you an integral part of our customer-facing team. In this position, you’ll drive the end-to-end RFS process, ensuring all targets are met and exceeded. Your responsibilities will include offering comprehensive proposal, pricing, and administrative support to both customers and the account team. You’ll manage and implement the RFS governance process, working closely with customers and CPEs to continuously refine and improve procedures. Your analytical skills will be vital as you provide metrics and measurement reporting, facilitate business review meetings, and ensure timely delivery of all RFS. You’ll maintain meticulous RFS records, emphasizing business control requirements and collaborating with various departments to guarantee high customer satisfaction. As an essential part of our growth strategy, you’ll influence Kyndryl’s in-base revenue through RFS, support audit activities as a compliance partner, and assist new logo accounts in their RFS needs. Join us and be part of a team where your expertise and dedication will not only meet but exceed our customers’ expectations, driving the success of our infrastructure services business.

Requirements

3+ years of experience in a business setting with exposure to business controls and risk management
3+ years of experience working with vendors
Demonstrated business writing skills
Experience driving a project to completion

Responsibilities

Overseeing the entire RFS process for assigned accounts.
Meeting customer needs and achieving set targets for key performance indicators and metrics.
Providing measurement and reporting for addendum requests.
Driving the end-to-end RFS process.
Offering comprehensive proposal, pricing, and administrative support to customers and the account team.
Managing and implementing the RFS governance process.
Providing metrics and measurement reporting.
Facilitating business review meetings.
Ensuring timely delivery of all RFS.
Maintaining meticulous RFS records, emphasizing business control requirements.
Collaborating with various departments to guarantee high customer satisfaction.
Influencing Kyndryl’s in-base revenue through RFS.
Supporting audit activities as a compliance partner.
Assisting new logo accounts in their RFS needs.