Contract Management

Kyndryl•Chicago, IL

3d•Remote

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. As a Contract Management Professional at Kyndryl, you will embark on a multifaceted journey that is both challenging and rewarding. Your primary role will be to ensure the seamless execution and management of customer contracts, guaranteeing that we not only meet but exceed the performance targets while adhering to the terms agreed upon. In this role, you will collaborate closely with our commercial customers and internal stakeholders at Kyndryl to orchestrate a variety of crucial activities. From customer billing and invoicing to crafting proposals and basic contracts, each task will directly contribute to our streamlined Lead-to-Cash workflow. Your ability to handle contract registrations, maintain an awareness of potential risks and issues, and ensure delivery commitments are met will be key to our collective success. Beyond the nuts and bolts of contract management, you will play a vital role in maintaining a posture of audit readiness and compliance throughout the lifecycle of the contract—from initiation and steady state to termination. Your expertise will be instrumental in supporting contract performance reporting and managing all phases effectively using Kyndryl’s established processes, tools, and methodologies. Think of yourself as a process consultant for the Client Partner and Account Team— your investigative skills will help trace, manage, and document any potential risks or compliance issues, ensuring internal governance is tight and effective. This role is similar to a medical triage team for our contractual obligations; you will evaluate, stabilize, and rectify control-related situations as they arise. Additionally, your involvement will extend to supporting the deployment of our Program Management System, enhancing our internal governance framework, and providing crucial CRM and audit support. Join us at Kyndryl and become a cornerstone of our contract management team, where your expertise will drive both operational excellence and strategic compliance, ensuring the integrity and success of our business engagements across the board.

Requirements

5 years experience in Contract Management and Business Controls
5 years with Client-facing skills and experience
Excel intermediate
Time management and organizational skills
Billing and invoicing clients using Ariba systems
Procurement processes for both client and Kyndryl

Nice To Haves

SAP
Power BI
Negotiation skills
Leadership skills and experience

Responsibilities

Ensure the seamless execution and management of customer contracts.
Meet and exceed performance targets while adhering to agreed-upon terms.
Collaborate with commercial customers and internal stakeholders.
Manage customer billing and invoicing.
Craft proposals and basic contracts.
Handle contract registrations.
Maintain awareness of potential risks and issues.
Ensure delivery commitments are met.
Maintain audit readiness and compliance throughout the contract lifecycle.
Support contract performance reporting.
Manage all contract phases effectively using established processes, tools, and methodologies.
Act as a process consultant for the Client Partner and Account Team.
Trace, manage, and document potential risks or compliance issues.
Support the deployment of the Program Management System.
Enhance the internal governance framework.
Provide CRM and audit support.