Contract Maintenance Manager, Arizona

Pacaso•Phoenix, AZ

About The Position

The Contract Maintenance Manager executes maintenance and repair work across a portfolio of Pacaso luxury homes as an independent contractor supporting the Asset Management team. The role is hands-on and hourly, focused on high-quality repairs, prompt responses to maintenance needs, and ensuring homes are maintained to Pacaso's luxury standards and ready for owner stays. Contractors are expected to represent Pacaso professionally and meet its standards for workmanship, communication, safety, and attention to detail. Work includes general handyman repairs, troubleshooting and preventative maintenance, documenting work and expenses, coordinating with Pacaso's Operations Manager of Maintenance and Asset Managers, and identifying work that requires specialized or licensed vendors. Assignments depend on property needs, contractor availability, and agreed service expectations. Compensation is an agreed-upon hourly rate for authorized services, paid based on approved hours and submitted invoices. The contractor generally provides standard tools and equipment. This engagement does not include Pacaso employee benefits, paid time off, or other employee compensation programs.

Requirements

At least 5 years of experience in residential maintenance, handyman services, or property repairs.
Strong troubleshooting and repair skills across residential home systems.
Ability to work independently, manage assigned work efficiently, and deliver consistent quality.
Strong attention to detail and pride in workmanship.
Excellent communication skills and professionalism when interacting with owners and Pacaso team members.
Comfort using mobile technology, work order systems, and digital documentation tools.
Reliable transportation and appropriate tools for general maintenance services.
Ability to provide proof of insurance and any applicable licenses or certifications required for services performed.

Nice To Haves

Experience working in luxury residential properties, vacation homes, or high-end property management.

Responsibilities

Complete assigned maintenance work orders across Pacaso homes.
Perform general handyman repairs, troubleshooting, and preventative maintenance.
Diagnose and address common residential plumbing, electrical, basic HVAC, appliance, fixture, and smart home technology issues.
Identify repairs requiring specialized or licensed vendors and communicate recommendations to the Asset Management team.
Complete work efficiently, safely, correctly, and in accordance with Pacaso Home Standards.
Coordinate scheduling, priorities, and work assignments with Pacaso's Operations Manager of Maintenance and Asset Managers.
Respond promptly to urgent maintenance requests, including issues affecting active owner stays.
Provide timely updates on repair status, estimated completion times, and additional work required.
Document completed work, labor hours, materials, photos, and repair details using Pacaso's work order system or other documentation tools.
Communicate professionally with owners, vendors, and Pacaso team members.
Maintain safe, functional, luxury-level home conditions and proactively identify maintenance concerns and preventative measures.
Maintain high workmanship, cleanliness, and attention to detail; protect home finishes, furnishings, and equipment during repairs.
Support Asset Managers in maintaining consistent property standards across the portfolio.
Track and submit hours worked against assigned work orders and document materials purchased and expenses incurred.
Provide complete and timely documentation for property-level billing.
Obtain approval before performing work outside the agreed scope or incurring additional expenses, as required.