Contract Implementation Field Engineer

ASSA ABLOY • Palm Beach Gardens, FL

23h • Hybrid

About The Position

We are seeking a 1099 Contractor to perform onsite and remote installations of livescan hardware and software as well as connectivity to local, state and federal agencies for submission of electronic fingerprint records. HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. HID is a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. At the Biometric Identity Technologies Business Area (BIO) within HID, the aim is to create a safer world with biometric solutions that enhance everyday life, ensuring trust and reliability in every interaction. As a trusted biometric leader, BIO seamlessly and ethically protects people, places, and things, creating a secure and equitable environment where everyone’s data is protected and their privacy respected. Driven by years of innovation, BIO offers a broad range of biometric identity technologies for transactions requiring irrefutable proof of identity, such as customer onboarding, fraud prevention, loss prevention, seamless travel, forensic investigation, background checks, border security, and government benefit issuance. This role, as an Implementation Field Engineer, supports HID’s success.

Requirements

• Bachelor’s degree in computer science or equivalent experience
• Ability to work in a fast-paced environment where service delivery must adhere to strict timelines with little to no direct supervision
• Excellent communication and customer service skills
• Knowledge of and troubleshooting skills for network topology (ports, protocols), Active Directory, Data Security as well as hardware connectivity
• Must be able to pass a background check for CJIS certification and for Federal and Non-Federal contracts
• Must be able to lift 60 pounds from the floor to a desktop

Responsibilities

• Confirming with customer POC arrival time to ensure site access
• Travel to Customer sites scheduled for installation, and defined number of installation days (one installation day is eight hours in length)
• Candidate shall be on site at the time listed on the installation schedule
• Install livescan hardware software and peripherals
• Installation shall be performed per work instructions provided by HID prior to arrival and system shall be successfully installed and tested
• Connect livescan system to required network for submission to agency
• Test livescan system with agency
• Train customer representatives on use and administration of system
• Upon completion of installation, Contractor shall also provide documents as detailed in the "Installer Information Sheet'' which will be provided by HID from time to time
• Provide remote installation and support services for HID
• Provide support services to HID from the Palm Beach Gardens, Florida (PBG) location periodically

Benefits

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted
• Regular feedback, training, and development opportunities

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees