Implementation Engineer

talentpluto • New York, NY

23h • Onsite

About The Position

Our partner is a high-growth B2B software company that builds a product to help customers migrate, transform, and operationalize complex data workflows. The team is small, fast-moving, and deeply customer-driven, shipping product improvements based on real implementation learnings. This role is central to customer outcomes and product feedback loops. The company is hiring an Implementation Engineer to own customer implementations end-to-end and ensure customer success with the product. This involves building repeatable "playbooks" for data migrations, mapping customer schemas into the product’s primitives, troubleshooting edge cases, and collaborating with engineering to improve reliability and close feature gaps. This is a highly hands-on role that combines technical problem-solving with clear communication and customer ownership. It is a demanding position requiring quick action, handling ambiguity, and consistently delivering outcomes. For the right individual, it offers exceptional training for future leadership or founder paths, providing insights into customer dynamics, product feedback, and shipping solutions under constraints. The role is based onsite in New York, NY, with primary travel within NYC and potential occasional travel as customer needs evolve. Compensation is $110,000–$140,000 base salary, depending on experience and technical depth. Work authorization in the U.S. is required, with H-1B transfers supported.

Requirements

• 1+ years of hands-on technical experience (e.g., junior software engineer, technical implementation, automation/scripting-heavy role, or equivalent internships/projects demonstrating real scripting work)
• Comfortable working with JSON, schemas, and structured data; able to reason about how data moves through systems
• Ability to ramp quickly on web concepts (HTML, selectors, scraping/parsing fundamentals) and apply them in production workflows
• Strong written and verbal communication skills; able to translate technical issues for both technical and non-technical audiences
• Ability to collaborate with engineers in a precise, high-signal way (clear bug reports, reproduction steps, crisp feedback)
• High ownership, urgency, and willingness to operate in a “roll up your sleeves” environment
• Comfortable with an onsite NYC environment and fast-moving startup dynamics

Nice To Haves

• Prior experience in post-sales implementation / forward deployed / customer engineering roles
• Background in ERP/accounting systems or implementations (e.g., NetSuite, SAP, QuickBooks, Xero)
• Experience in adjacent modern ERP / accounting tooling ecosystems (helpful for faster ramp on certain customer workflows)

Responsibilities

• Own a portfolio of customer implementations and drive customers to successful outcomes
• Build and maintain data migration “playbooks” (workflows to extract, transform, and map customer data into product primitives)
• Diagnose schema and data issues; work with JSON structures and data transformation logic
• Perform hands-on technical work as needed (e.g., scripting, light automation, debugging implementation issues)
• Support workflows involving web scraping, web parsing, and “computer use” tasks; use knowledge of HTML, selectors, and how web pages are structured
• Partner with engineering to communicate bugs, missing features, and product improvements based on implementation learnings
• Help keep customers successful and engaged—communicating clearly, managing expectations, and identifying expansion opportunities over time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed