San Diego - Contract Coordinator
About The Position
The Contract Coordinator supports Coast Care’s contracting and outreach operations across multiple programs, including CalAIM, HCBS, SCRC, SDRC, and future contracts. This role is responsible for coordinating referrals, caregiver onboarding, scheduling, visit verification, and compliance tracking. The coordinator ensures timely referral processing, accurate data entry in AlayaCare, and effective communication with families, caregivers, referral partners, and program representatives. This position requires strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Requirements
- 1–3 years of experience in administrative, healthcare support, or outreach roles
- Proficiency in Google Workspace and Excel
- Strong organizational, multitasking, and time management skills
- Excellent verbal and written communication skills
- Detail-oriented with strong compliance awareness
- Ability to work independently and collaboratively
Nice To Haves
- Experience with AlayaCare, Viventium, or similar systems preferred
- Experience with CalAIM, HCBS, SCRC, SDRC, or similar programs
- Familiarity with Medicaid waiver or home care services
- Bilingual (Spanish, Arabic, Mandarin, or Tagalog)
Responsibilities
- Process and track incoming referrals across multiple programs
- Create and maintain accurate client and caregiver profiles in AlayaCare
- Coordinate onboarding, scheduling, and care plan setup after authorization approval
- Monitor referral and authorization status to ensure timely service initiation
- Perform daily Electronic Visit Verification (EVV) and resolve flagged visits
- Maintain accurate, complete, and audit-ready documentation
- Communicate with caregivers, families, and referral sources regarding services and updates
- Track data related to referrals, onboarding, and program activity
- Identify workflow issues and escalate or recommend improvements as needed
- Ensure all records meet program and regulatory requirements
- Maintain audit-ready documentation for referrals, authorizations, and services
- Monitor authorization expirations and ensure timely renewals
- Adhere to HIPAA and data privacy standards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
