Contract Channel Sales Analyst

Electrolux•Charlotte, NC

13d•Hybrid

About The Position

The Contract Channel Sales Analyst supports the Contract Channel business by managing customer quote administration, pricing maintenance, operational issue resolution, forecasting support, and new product implementation. The role serves as a liaison among National Account Managers, Builder Account Managers, Pricing, Product Line Management, Supply Chain Customer Service, and contract customers to promote accurate pricing, operational efficiency, and forecast visibility. The position supports major accounts including Ferguson, HD Supply, Grainger, Lowe's Pro Supply, Costco, The Home Depot, PC Richard & Son, Clayton Homes, and other strategic contract customers. The role manages quotes and pricing in company systems, coordinates quote renewals, validates pricing, and addresses discrepancies and rebate-related issues. It supports daily contract operations, including resolving IDOCs and other system exceptions, maintaining an incompletion log, and coordinating responses to customer pricing concerns. The analyst also helps integrate new products into quoting and pricing tools, maintains product and customer configuration information, and communicates product transitions and updates. The position partners with account teams on demand forecasts, RDC-level forecasting, and inventory planning. It analyzes business trends, projects, opportunities, quote pipelines, and customer demand changes to improve forecast accuracy and channel execution. Data and reporting work includes advanced Excel, SQL, Power BI, recurring reporting packages, and appropriate use of AI and workflow automation tools. The analyst is expected to validate AI-generated output against source data and communicate clear, actionable insights to sales leaders.

Requirements

Bachelor’s degree in business, Supply Chain, Finance, Marketing, or a related field is preferred.
3–5 years of experience in sales operations, pricing, customer support, supply chain, contract administration, or related functions.
Advanced Excel skills, including PivotTables, XLOOKUP/INDEX-MATCH, Power Query, and building and auditing complex multi-sheet models.
Working SQL skills for pulling and joining data from sales, pricing, and freight sources.
Power BI experience for dashboards and recurring reports.
Ability to build repeatable monthly reporting packages, such as business reviews, with clear charts and executive-ready summaries.
Hands-on experience with Microsoft Copilot across Excel, PowerPoint, Word, Outlook, and Teams.
Strong prompt-writing skills and ability to validate and correct AI output.
Experience using AI to automate manual reporting steps, including data cleanup, variance commentary, and report refreshes.
Ability to evaluate AI output critically and check its accuracy against source data before sharing it with leadership.
Ability to analyze pricing, margin, freight, and volume trends and turn findings into recommendations.
Ability to translate data into a clear story for sales leaders through concise written and verbal communication.
Strong attention to detail and data integrity, including documenting formulas and processes so reports are repeatable.

Nice To Haves

DAX experience.
Familiarity with Power Automate or similar workflow automation tools.
Experience in building products, appliances, distribution, or B2B sales environments.
Exposure to CRM data, such as Salesforce or a similar platform.
Experience training or coaching colleagues on AI tools.

Responsibilities

Create, maintain, and manage customer quotes in company quoting systems.
Support quote development and implementation for key national accounts and other Contract Channel customers.
Ensure quotes are accurately loaded and maintained in accordance with approved pricing strategies.
Monitor quote expiration dates and coordinate timely renewals.
Validate pricing accuracy and resolve quote discrepancies.
Maintain ABD and Ferguson pricing files, execute customer-specific price loads, and verify pricing integrity across systems.
Support annual and mid-year pricing updates and investigate customer pricing discrepancies and rebate-related issues.
Maintain pricing documentation and audit trails.
Manage daily operational activities for Contract Channel customers.
Monitor and clear IDOCs and other system exceptions that affect order flow.
Maintain and work an incompletion log to resolve outstanding order and customer issues.
Coordinate resolution of customer expected pricing concerns with pricing, customer service, and sales teams.
Identify process improvements that reduce operational disruptions and improve customer satisfaction.
Collaborate with Product Line Management and Sales to incorporate new products into quoting and pricing tools.
Maintain accurate product attributes, pricing information, and customer-specific configurations.
Monitor product transitions, discontinued products, and replacement models, and communicate NPI updates to stakeholders.
Partner with National Account Managers and Builder Account Managers to develop accurate demand forecasts.
Analyze business trends, pending projects, and future opportunities to improve forecast accuracy.
Support RDC-level forecasting and inventory planning efforts.
Provide visibility into market opportunities, quote pipelines, and customer demand changes.
Coordinate across National Account Managers, Builder Account Managers, Pricing, Product Line Management, Supply Chain Customer Service, and contract customers.
Support issue resolution and continuous improvement initiatives.
Develop reporting and insights to improve channel execution and customer satisfaction.
Build repeatable reporting packages and use data to make recommendations about pricing, margin, freight, and volume trends.
Use AI and automation tools to support reporting tasks, while checking output accuracy against source data.