Contract and Tech Operations Manager

A Family of Brands•Twinsburg, OH

19d•Hybrid

About The Position

Great Day Improvements is seeking a Contract and Tech Operations Manager for their Twinsburg, OH location. This role is crucial for managing the full lifecycle of technology vendor, software, cloud, managed services, and professional services contracts within the Enterprise Technology & Intelligence (ETI) organization. The manager will be responsible for contract governance, administration, risk review, renewal management, vendor accountability, and commercial contract management. This position acts as a key business partner to ETI leadership, identifying contractual, financial, operational, cybersecurity, and commercial risks, and providing actionable recommendations. The role requires a strong background in contract administration and paralegal-oriented work, with experience in reviewing commercial agreements, negotiating terms, managing renewals, supporting vendor relationships, and interpreting contract language. Additionally, the position supports ETI business operations through budgeting, vendor spend reporting, operational planning, leadership reporting, and strategic initiative tracking. Limited support will also be provided to the Chief Technology and Information Officer (CTIO) through executive reporting, presentation development, meeting preparation, and action-item tracking. Success will be measured by contract visibility, disciplined renewal management, reduced risk exposure, cost savings, stronger vendor performance, and effective operational support across ETI.

Requirements

Minimum 5 - 7 years of experience reviewing, negotiating, and administering commercial contracts in legal operations, contract management, vendor management, or a related discipline.
Experience managing software licensing, SaaS, cloud, managed services, and technology vendor agreements.
Experience reviewing software licensing, SaaS subscription, cloud services, managed services, statements of work, and professional services agreements.
Strong understanding of commercial contract terms including indemnification, limitation of liability, confidentiality, service levels, renewal provisions, termination rights, and pricing protections.
Ability to analyze contract language and identify commercial, financial, operational, and legal risks.
Ability to interpret contract language and provide practical business recommendations.
Experience building renewal calendars, contract repositories, governance processes, or contract lifecycle management programs.
Strong organizational skills with the ability to manage multiple contracts, priorities, and deadlines.
Experience working cross-functionally with technology, finance & accounting, legal, and business stakeholders.
Strong written, verbal, analytical, and presentation skills.
Advanced proficiency with Microsoft Office 365, including Excel, PowerPoint, Teams, and SharePoint.
Ability to handle confidential and sensitive information with discretion.

Nice To Haves

Paralegal certificate, Legal Studies degree, or equivalent contract management experience strongly preferred.
Experience supporting vendor negotiations and commercial contract discussions.
Experience working with legal counsel on commercial contract reviews.
Experience in technology, SaaS, cloud, software licensing, managed services, or cybersecurity environments.
Familiarity with technology risk, privacy, and data protection requirements commonly found in vendor agreements.
Experience with contract lifecycle management (CLM) platforms.
Experience supporting CIOs, CTOs, or senior technology leadership teams.
Experience with project portfolio management, ITSM platforms, governance reporting, or technology business operations.
Experience using AI tools for contract review and analysis.

Responsibilities

Establish and maintain a centralized repository of all ETI contracts, software agreements, cloud subscriptions, managed services agreements, statements of work, and vendor documentation.
Maintain complete contract records including contract owners, renewal dates, notice periods, spend commitments, service levels, and termination requirements.
Develop and maintain contract governance processes, standards, and reporting.
Maintain accurate, complete, and audit-ready contract records.
Conduct contract reviews and provide business recommendations, escalating complex legal matters to counsel when appropriate.
Review vendor agreements, amendments, statements of work, renewals, and related contract documentation.
Analyze contractual terms and identify business, operational, financial, cybersecurity, privacy, and commercial risks.
Evaluate contract provisions including: Indemnification, Limitation of liability, Confidentiality, Data ownership, Data privacy and security obligations, Service Level Agreements (SLAs), Pricing protections, Renewal provisions, Termination rights, Audit rights, Insurance requirements.
Prepare executive summaries, contract abstracts, and risk assessments for ETI leadership.
Provide contract guidance and recommendations to stakeholders.
Partner with legal counsel on complex contractual matters when appropriate.
Maintain proactive renewal calendars with notifications beginning at least six months before contract expiration.
Lead contract renewal coordination activities across ETI.
Support contract negotiations and commercial discussions with vendors.
Work with stakeholders to determine whether contracts should be renewed, renegotiated, consolidated, replaced, or terminated.
Prevent unintended renewals and provide executive visibility into contract decisions.
Maintain vendor performance scorecards and contract compliance tracking.
Develop productive working relationships with key technology vendors and service providers.
Identify opportunities to reduce costs, eliminate redundant services, and optimize vendor spending.
Track pricing commitments, escalators, discounts, credits, penalties, and contractual obligations.
Support annual budgeting and forecasting activities related to technology vendors.
Document cost savings, avoided spend, and negotiated commercial improvements.
Support ETI budgeting, vendor spend tracking, contract reporting, and operational planning activities.
Maintain reporting related to technology contracts, renewals, vendor performance, and technology expenditures.
Track ETI strategic initiatives, key milestones, deliverables, and leadership action items.
Prepare leadership dashboards, presentations, scorecards, and operational reporting materials.
Coordinate vendor review meetings, contract discussions, and leadership communications.
Maintain departmental documentation, reporting artifacts, and operational records.
Support annual planning, budgeting, and vendor review processes.
Prepare executive reports, presentations, briefing materials, and leadership communications.
Coordinate leadership meetings and document decisions, action items, and follow-up activities.
Track strategic initiatives and assignments directed by the CTIO.
Assist in preparing board materials, vendor presentations, business cases, and executive briefings.
Support special projects and strategic initiatives as assigned by the CTIO.