Contract Administrator, NAS

Lennox International•Fort Lauderdale, FL

2d•$47,000 - $61,950•Onsite

About The Position

National Account Services (NAS), wholly owned by Lennox International, a 100+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. We have 80+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to do that we need good people like you, who want to grow and learn. We consistently offer the best of both to all of our employees. We are an equal opportunity employer (EEOC). As a Contract Administrator, you will play a key role in supporting the accurate and efficient administration of preventive maintenance (PM) contracts and customer account information within our organization. Working closely with our Customer Experience Specialist (CES), Pricing Analysts, Accounting, Operations, and branch personnel, you will be responsible for ensuring contract data, pricing, billing information, and customer account records are accurately maintained in company systems. Your attention to detail and ability to manage multiple priorities will be critical in processing contract-related changes, resolving discrepancies, supporting billing activities, and maintaining data integrity. Success in this role requires strong organizational skills, effective communication, and the ability to collaborate across multiple teams to deliver excellent customer support and operational efficiency. Your contributions will play a vital role in maintaining accurate contract data, supporting operational efficiency, and ensuring a high level of service for both internal and external customers.

Requirements

Associates degree in Business Administration or two year relevant experience in related field.
Proficiency in Microsoft Office Suite and contract management software.
Strong attention to detail, organizational, and communication skills.
Ability to multitask and prioritize tasks effectively.
Ability to manage confidential information and maintain a high level of accuracy.
Strong analytical and problem-solving skills with the ability to identify discrepancies and resolve issues.

Nice To Haves

Previous experience in contract administration or related role preferred.

Responsibilities

Support contract implementation and customer onboarding activities
Manage creation and scheduling of new PM locations in Great Plains and MFO.
Populate contractual information and pricing accurately in MFO.
Process cancellations of PM locations and SCIDs as per customer requests.
Update SCID prices and manage bulk changes as needed.
Handle transfers of locations between branches and address changes efficiently.
Review and correct discrepancies in contract reports daily.
Run auto bill reports and collaborate with Accounting for monthly billing.
Ensure adherence to company procedures and controls for contract management.
Collaborate with crossfunctional teams, including Sales, Operations, Pricing, and Accounting, to support contract administration activities and resolve customer account discrepancies.
Support contract administration activities by maintaining accurate customer, pricing, and service agreement data while ensuring timely processing of account changes and updates.
Generate and distribute reports related to contract activity, billing, and account maintenance.
Assist with special projects and process improvement initiatives related to contract administration.
Identify process improvement opportunities and support initiatives to enhance contract administration accuracy and efficiency.