Contract Administrator

National Guardian Life Insurance Company•Madison, WI

2d•Hybrid

About The Position

National Guardian Life Insurance Company (NGL) is seeking a Contract Administrator to join their team. NGL has been a leading independent life insurance company since 1909, specializing in innovative products designed to provide financial stability and peace of mind. The company values integrity, dependability, collaboration, compassion, and growth, fostering an inclusive and welcoming environment where diversity is celebrated. NGL offers Employee Resource Groups for professional and personal development. With over a century of experience, NGL's passion is serving people.

Requirements

Organized with a high level of accuracy and attention to detail.
Professional verbal and written communication skills.
Ability to relate to customers and team members.
Accurate typing skills.
Computer skills with the ability to utilize Microsoft Excel, Word and Outlook.
Must be self-motivating with the ability to problem solve and initiate improvements as needed.
Manage multiple tasks, work under tight deadlines and adjust schedules as needed in order to meet stated service goals and priorities.
Minimum of one year of office experience preferred.
Minimum of one year of customer service experience preferred.

Nice To Haves

Prior insurance experience a plus.

Responsibilities

Enter producer data into multiple NGL systems for all lines of business.
Complete an average of 40 new contracts a week while maintaining a 5 business day turnaround time on contracts.
Process appointments, EFT Hierarchy(ies), Addresses, Reserve information, and Marketer special handling requests.
Utilize workflow to review contracting paperwork for completeness, proper contracting forms and signatures, hierarchy and commission requests, proper state license, marketer special handling requests, and state specific requirements.
Process backgrounds and state appointments using current online programs and established processes.
Administer approval processes, as needed.
Utilize workflow to research and update expired license(s).
Research license with the appropriate department of insurance.
Update administration system and add supporting documents to the producer’s file.
Communicate with Marketing Partners and other business units on contracting issues.
Respond to emails and phone calls within acceptable timeframes regarding product approvals, commission approvals, and crossover agents.

Benefits

20 days of Paid Time Off growing to 25 days after 5 years
11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)
Health care, dental and vision plans
Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account
Annual bonus based on company performance
Paid Parental Leave
401(k) match up to 9%
Paid Sabbatical after 8 years
Paid Volunteer Time
Education Assistance Program
Employee Recognition Program