Contract Administrator
About The Position
Responsible for supporting the Contract Sales organization, including Territory Sales, Supplies/Media, and Inside Sales, by providing accurate contract administration and responsive customer support. This role works closely with Sales, Sales Administration, internal teams, and customers to manage maintenance contracts, ensure data accuracy, and deliver an excellent customer experience. The Contract Administrator I demonstrates strong attention to detail, effective time management, and a customer‑first mindset while building foundational knowledge of products, systems, and contract processes.
Requirements
- Proficient in Microsoft Office (Outlook, Word, and Excel).
- Strong attention to detail with excellent organizational and time management skills.
- Effective communicator with the ability to interact professionally via phone and email.
Nice To Haves
- Bachelor’s degree preferred; relevant sales, customer support, or contract administration experience may be considered in lieu of a degree.
- Prior experience in a customer support or sales support environment is a plus.
- Experience with NetSuite, ERMA, OEM portals, WMS applications, or similar systems preferred.
- Salesforce (SFDC) experience is a plus.
Responsibilities
- Provide responsive and professional customer service while supporting sales and contract administration.
- Respond to customer inquiries, including entitlement verification, contract documentation requests, RMAs, repair status, and tracking.
- Assist with managing new and existing maintenance contracts using internal systems.
- Support renewal processes, including sales order creation, purchase orders, and renewal documentation.
- Aid in documenting contracts and entitlement information for renewal quotes.
- Support customer communication regarding serial number contract status and verification.
- Assist Contract Sales with outreach and notifications related to contract renewals.
- Monitor OEM and partner web portals for renewal and contract information.
- Assist in researching serial number coverage (internal vs. OEM contracts).
- Review and reconcile contract data against customer serial number inventories and investigate discrepancies.
- Support administration of Managed Services contracts with internal teams and partners.
- Collaborate with Accounting to provide information needed for proper revenue recognition.
- Maintain working knowledge of company products, services, and contract offerings through ongoing training.
- Participate in required training and occasional travel for meetings or support activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
