Contract Administrator

Peak Technologies • Boston, MA

3d • Onsite

About The Position

Peak Technologies is seeking a Contract Administrator to work closely with the Sales Team, Sales Administration Team, and directly with customers. The role involves providing detailed hardware service contract (non-government) renewal management and administrative support to enhance customer service, satisfaction, and overall customer experiences. The company has been a leader in providing end-to-end enterprise mobility, managed services, printing, and mobile data capture solutions for over 35 years.

Requirements

• Minimum of 3 years of experience in a customer support environment is preferred.
• Proficient computer skills including Microsoft Office - Outlook, Word, and Excel.
• High-level communication skills - ability to communicate effectively via phone and email using active listening skills.
• Ability to take accountability and responsibility for business target delivery and decision making.
• Ability to read and interpret documents, procedure manuals, and correspondence.
• Ability to speak effectively, individually and before groups.

Nice To Haves

• Bachelor’s degree desired, but sales/maintenance contract support experience in lieu of degree will be considered.
• Experience in NetSuite, ERMA, OEM repair sites, distributor contract management sites, and WMS software applications is preferred.

Responsibilities

• Provide responsive customer service while administrating sales support.
• Act as a problem solver, offering recommendations and options.
• Establish collaborative and positive relationships with internal teams and customers.
• Demonstrate knowledge of company products and services (training provided).
• Provide input to develop a system for managing new and existing maintenance contracts.
• Aid in documenting contracts and including entitlement information for renewal quotes.
• Assist with customer communication regarding serial number contract status.
• Assist with commercial outreach and notification for maintenance contract renewals.
• Monitor manufacturers’ web portals for renewals and new contract information.
• Assist in research and defining appropriate action for specific serial numbers (internal contract vs. OEM contract).
• Assist in administration estimates for contract renewals and manage current pricing.
• Review and reconcile contracts versus customer serial number inventory, identifying and investigating discrepancies.
• Assist in the administration of Managed Services contracts (internal and with partners).
• Collaborate with the accounting team to problem-solve and provide information for unearned revenue accounting on maintenance contracts.
• Stay informed on new products from sales and technical staff.
• Respond to customer inquiries regarding repair status, RMAs, repair requests, and technical support/case number generation.

Benefits

• Training will be provided on company products and services.
• Opportunity to work with a leading company in enterprise mobility and related solutions.
• Collaborative work environment.
• Equal Opportunity Employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree