Contract Administrator

Wheeler Machinery•Salt Lake City, UT

About The Position

The Contract Administrator manages the full lifecycle of service contracts called Customer Value Agreements (CVAs) associated with heavy equipment, including CAT and non-CAT machines. This role is responsible for preparing and delivering CVA quotes, administering renewals and auto-renewals, tracking active agreements, and ensuring accurate communication across departments. The position supports sales and product support teams by maintaining contract data, providing reporting and analytics, and ensuring customers receive consistent, value-driven service.

Requirements

Associate degree or some college coursework required; equivalent experience considered
Technical training or experience in equipment, service, or contracts preferred
1+ years of experience in contract administration, sales support, customer service, or a related role preferred
Proficient in Microsoft Office applications, particularly Excel, Outlook, and Word
Strong organizational skills with attention to detail
Ability to work independently, prioritize tasks, and meet deadlines
Effective written and verbal communication skills

Nice To Haves

Associate degree or higher in Business, Technology, or a related field; equivalent work experience considered
Background or prior experience in the construction or heavy equipment industry
Customer service, customer support, or sales support experience
Prior experience working for a Caterpillar dealer
Familiarity with Caterpillar equipment, Customer Value Agreements, or heavy equipment technology
Experience using Caterpillar systems and applications such as DBS, SIS, VisionLink, or similar OEM platforms

Responsibilities

Demonstrate a strong personal commitment to workplace safety for self and team members
Track and maintain records for all equipment covered under Customer Value Agreements
Prepare and deliver accurate service contract quotes for CAT and non-CAT equipment
Administer contract renewals and manage auto-renewal processes to ensure uninterrupted coverage
Monitor equipment usage data to support service scheduling and contract management
Communicate contract status, renewals, and service information to internal teams, including Sales, Product Support, and Business Operations
Maintain accurate contract data in applicable systems (CRM, ERP, spreadsheets, or internal databases)
Generate and distribute monthly and quarterly reports for internal stakeholders and Caterpillar, including CVA sales activity and equipment coverage
Track CVA activity by salesperson and Product Support Sales Representative
Identify process improvement opportunities and provide recommendations to leadership
Perform other duties as assigned