Contract Administration, Manager

McKesson•Irving, TX

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Manager, Contract Administration – MedSurg About McKesson McKesson is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. We partner with pharmaceutical manufacturers, providers, pharmacies, governments, and other healthcare organizations to deliver the right medicines, medical products, and services to patients—safely, efficiently, and cost‑effectively. United by our ICARE shared principles, our employees work every day to innovate and create solutions that make our customers and partners more successful—for the better health of patients everywhere. McKesson has been recognized as a FORTUNE Most Admired Company , a Best Place to Work by the Human Rights Campaign Foundation, and a top military‑friendly employer. Learn more at www.mckesson.com . We take pride in fostering a culture of connection and inclusivity where everyone can bring their full, authentic self to work. We encourage veterans, individuals with disabilities, and candidates with diverse backgrounds to apply. Your unique perspective matters—and can help shape the future of healthcare. Role Overview We are seeking a Manager, Contract Administration to lead operational activities supporting McKesson’s MedSurg business unit . This role is ideal for a strong people leader with process improvement experience who thrives in a fast‑paced, production‑driven environment. In this role, you will oversee both onshore and offshore contract loading teams, ensure operational excellence, and partner closely with internal stakeholders to continuously improve service delivery and customer experience.

Requirements

Knowledge of Contract Administration best practices
Strong experience in process management and people leadership
Proven ability to manage high‑performing teams across operational, interpersonal, and process dimensions
Highly organized, process‑oriented, and detail‑driven
Demonstrated ability to identify and implement process improvements that drive operational efficiency
Comfortable working independently, managing multiple priorities, and taking initiative in a fast‑paced environment
Bachelor’s degree or equivalent relevant experience
Must be authorized to work in the United States

Responsibilities

Operational Leadership (35%) Lead day‑to‑day contract administration operations in a high‑volume, time‑sensitive environment
Manage onshore and offshore teams to ensure productivity, workload balance, and achievement of departmental goals
Ensure accurate and timely contract loading while delivering a consistently high level of customer service
Participate in cross‑functional initiatives focused on improving sales enablement and customer experience
Process Improvement & Change Leadership Enhance systems, processes, and procedures to support evolving business needs
Champion new initiatives and act as a catalyst for change across the organization
Identify and implement process re‑engineering opportunities and define metrics for defect analysis
Collaborate with internal teams to reduce defects, improve cycle times, and strengthen contract accuracy
Influence and engage senior leaders on operational improvements and business outcomes
Talent Management & Development (35%) Build, develop, and retain a high‑performing, analytically skilled team
Establish clear performance goals and ensure regular coaching, feedback, and performance reviews
Create and support development plans through effective training, mentoring, and career growth opportunities
Conduct team meetings and one‑on‑one sessions to reinforce policies, procedures, and expectations
Identify training gaps and proactively mentor team members
Stakeholder & Customer Engagement (30%) Maintain a strong understanding of internal and external customer needs
Ensure performance metrics are in place to support quality, responsiveness, and customer satisfaction
Partner closely with Sales and other internal teams to drive customer success
Support improvements that reduce case resolution cycle time and contract costing issues
Balance aggressive business goals with employee engagement and customer satisfaction