Continuous Service Improvement Management Lead

CACI•Sterling, VA

23h•Onsite

About The Position

We are seeking an experienced and dynamic Continuous Service Improvement Management Lead to drive our organization's efforts in enhancing service quality, efficiency, and customer satisfaction. The ideal candidate will lead initiatives to identify, implement, and measure improvements across our service delivery processes.

Requirements

Bachelors’ Degree in management or equivalent work experience
5+ years of related work experience
TS/SCI w/ poly is required
Demonstrated experience with business and management principles involved in strategic planning, resource allocation, production methods, and coordination of people and resources.
Expertise in Service Management and Service Integration solutions
Ability to interact effectively across all organizational boundaries and with key customer and CACI stakeholders
Extensive experience leading personnel, multiple teams with an emphasis on providing a culture of inclusiveness, independent thought, consistent communication, and mentorship
Demonstrated experience providing day-to-day management of a program, and developing long-term, strategic objectives to ensure that end user requirements will be satisfied
Ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership
Demonstrated ability to continuously improve and integrate services and procedures

Nice To Haves

Program Management Institute (PMI) Program Management Professional (PgMP) or a Project Management Professional (PMP) certification
ITIL Foundation Certification and experience using, managing, or implementing ITIL practices.

Responsibilities

Lead and manage the continuous service improvement team, providing guidance and mentorship
Develop and implement a comprehensive continuous service improvement strategy aligned with program goals.
Lead cross-functional teams in identifying areas for improvement and implementing solutions.
Design and oversee service improvement projects, ensuring they deliver measurable results.
Analyze service performance data and customer feedback to identify trends and improvement opportunities.
Collaborate with stakeholders at all levels to gain buy-in for improvement initiatives.
Develop and maintain key performance indicators (KPIs) to measure the success of improvement efforts.
Create and deliver reports on improvement initiatives to senior management.
Foster a culture of continuous improvement throughout the organization.
Stay current with industry best practices and emerging trends in service management