Continuous Improvement Coordinator

Orlando Utilities Commission (OUC) • Orlando, FL

1d • $83,600 - $104,500 • Hybrid

About The Position

OUC - The Reliable One, is presently seeking a Continuous Improvement Coordinator to join the Transformation division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations. We are looking for an analytical, action-oriented professional with hands-on experience applying continuous improvement methods and a talent for bringing people together to solve problems. In this role, you will partner with teams across OUC to identify inefficiencies, map and analyze processes, and help turn improvement ideas into practical changes. You will track opportunities and project progress, support the implementation of approved initiatives, measure the benefits achieved, and help establish controls that sustain results. You will also support employees leading improvement efforts by sharing tools, methods, and best practices. OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

Requirements

• Bachelor’s degree in Business Administration, Industrial Engineer, Process Improvement, or other related field of study from an accredited college or university
• Minimum of three (3) years of experience of leading continuous improvement initiatives including coordination with team facilitators and champions (management) to ensure project recommendations are implemented.
• Process continuous improvement experience with one of the industry standard models
• Process Improvement Certification (i.e. LEAN, Six Sigma Black Belt, or Green Belt) required upon hire
• Working knowledge of all, but not limited to, the following: Process improvement methodologies and supporting tools; Process flow maps, charts and other tools to identify root cause and monitor current metrics and process improvements; Change management methodologies and practices;
• Familiarity with all, but not limited to, the following: Operating systems for which process improvement initiatives are identified; Software Application (i.e. EnterpriseOne, Insight, SharePoint); Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws;
• Strong communication skills, both verbal and written;
• Perform data manipulation and analysis (graphical and statistical) as required in support of performance metric reporting;
• Demonstrate use of data to define root cause;
• Plan project timelines and milestones, track progress, monitor and communicate project status, and determine project costs, benefits, and controls. Identify and resolve project barriers and/or risks. Build and implement a sustainable control plan;
• Use end-to-end mapping and analysis to identify opportunities for improvement that positively impact up-stream and down-stream business partners;
• Ability to make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios and percentages;
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.) and standard office equipment (telephone, computer, copier, scanner, etc.).

Nice To Haves

• Change Management Certification preferred or required within 6 months of hire
• Project Management Certification preferred

Responsibilities

• Provide leadership and technical expertise for planning, managing and implementation of business unit continuous improvement initiatives.
• Manage multiple initiatives which may have many internal and external dependencies, are complex in scope, have multiple integration points, and are worked within multiple teams of resources.
• Assign tasks, responsibilities, and deadlines to initiative team members.
• May be accountable for the financial management of assigned initiatives, including integration opportunities and cost reductions.
• Complete reporting, monitoring and evaluation activities of current projects and/or actions targeted to improve key metrics and customer insights.
• Accountable for project delivery including meeting time, quality, and customer standards.
• Provide consultative support to leadership within context of overall strategic objective to initiate actions to improve the customer experience and gain process efficiencies.
• Serve as an integral part of a team that will develop and lead the deployment of continuous improvement infrastructure throughout the business unit.
• Provide insight and guidance from a business perspective on the direction and continued utilization of Continuous Improvement methodologies.
• Drive changes in the organizational measurement systems to effectively monitor key strategic focuses, shifting the organization to end-to-end process management beyond current functional focus.
• Work with all levels (leaders, managers, and associates) of assigned areas to identify opportunities for improvement, structure efforts to achieve the targeted improvements and establish measurement systems to monitor performance.
• Develop and maintain relationships throughout business unit to enable business objectives and issue resolution and program consistency.
• Provide Continuous Improvement consulting/coaching/training to employees across the assigned business area, and to department interns, as needed.
• Mentor the organizational stakeholders and project teams in the use and support of continuous improvement methodologies as applicable.
• Provide coaching, consulting, and guidance to leaders, managers, and associates across the assigned business area regarding the use of Continuous Improvement tools for process/system enhancements.
• Utilize change management tools and methodologies in project leadership.
• Perform other duties as assigned.

Benefits

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
• Paid vacation, holidays, and sick time
• Educational and Professional assistance programs
• Paid Memberships in Professional Associations
• Access to workout facilities at each location
• Paid Conference and Training Opportunities
• Free downtown parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level