Continuous Improvement and Quality Analyst
About The Position
The Continuous Improvement and Quality Analyst (CIQA) works under the supervision of the Director of Compliance to monitor and analyze established standards and quality improvement initiatives throughout all departments of Johnson Health Center. This person interacts with all staff to gather information and data reports to ensure quality measures and adherence to Federal, State, and Local agencies, and all accrediting bodies' regulatory standards. The CIQA provides guidance and support for the implementation and upholding of the organization’s compliance programs and practices.
Requirements
- Must demonstrate good internal and external customer service skills.
- Communicates effectively, both orally and in writing.
- Demonstrated proficiency with Microsoft Office, i.e., Word, Outlook, and PowerPoint.
- Must possess critical thinking and analytical skills necessary in order to compile information from multiple sources.
- Familiar with standard concepts, practices, and procedures within an FQHC.
- Excellent organizational and project management skills with the coordination, delivery, and presentation of information.
- Demonstrated ability to work well in a team-based environment and foster collaborative engagement.
- Ability to deliver information and monitor compliance through ongoing collaboration with related teams/departments.
Nice To Haves
- Advanced proficiency in using Excel is preferred.
- Bachelor’s Degree preferred in the Health or Business field, or 2-3 years of related experience.
- One to three years of relevant FQHC experience preferred.
Responsibilities
- Works independently and with the Director of Compliance, other organizational leaders, and with contracted vendors to formulate reports and data collection.
- Works with all staff to collect and analyze data and information related to compliance and quality measures and initiatives.
- Assists in building, maintaining, and conducting quality and compliance audits throughout all areas of JHC.
- Conducts pharmacy 340B audits to assess compliance in the JHC 340B program.
- Coordinates and leads meetings associated with audits. Participates in and presents quality improvement, compliance, and ad-hoc project meetings.
- Assists and/or conducts employee training and coaching.
- Assists with the preparation and completion of regulatory and compliance documents and forms.
- Works alongside the Director of Compliance to monitor, review, and manage relationship contracts with JHC partners.
- Manages and conducts patient satisfaction surveys to monitor patient satisfaction, patient safety and compliance, and overall patient experience at JHC.
- Creates PDSAs for continued quality improvement.
- Performs other duties as assigned.
- Staff members will abide by the Code of Conduct as documented in the Corporate Compliance Manual.
- Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.
- Management may modify, add, or remove any job functions as necessary, or as changing organizational needs require.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
