Continuous Improvement and Automation Lead

National Grid • Melville, NY

9d • Hybrid

About The Position

National Grid is seeking a Continuous Improvement and Automation Lead within its Learning & Development function to drive operational excellence, streamline processes, and identify automation opportunities that enhance the colleague learning experience. The role will help shape learning operations across National Grid, working with stakeholders in the UK and US to improve efficiency, scalability, and service delivery as the business evolves.

The Lead will identify opportunities to reduce inefficiencies and implement automation solutions with measurable business benefits. Working with Learning & Development and wider business stakeholders, the role champions Lean methodologies, data-driven decision-making, and innovative approaches to service delivery. It also establishes governance, metrics, and reporting to evaluate improvement outcomes and embeds a culture of continuous improvement and operational excellence.

The position is offered at annual salary ranges that vary by location: $115,000–$135,000 in Syracuse and surrounding areas; $130,000–$152,000 in Millbury and surrounding areas; and $138,000–$162,000 in Mellville and surrounding areas. National Grid will not provide visa sponsorship now or in the future; candidates must be able to work without current or future visa sponsorship.

Requirements

• Experience leading continuous improvement programs within complex organizations.
• Strong understanding of Lean, Six Sigma, Continuous Improvement, or Operational Excellence methodologies.
• Experience delivering process automation and digital transformation initiatives.
• Excellent stakeholder management and influencing skills.
• Strong analytical and problem-solving capabilities.
• Experience using data and insight to drive business decisions.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Collaborative approach and passion for innovation and improvement.
• Ability to work without a need for current or future visa sponsorship.

Responsibilities

• Lead continuous improvement initiatives across Learning & Development.
• Identify, design, and implement process improvements that improve efficiency and customer experience.
• Drive adoption of automation technologies and digital solutions.
• Use data and insights to identify trends, opportunities, and areas for improvement.
• Facilitate workshops and stakeholder engagement activities to support change initiatives.
• Establish governance, metrics, and reporting to measure improvement outcomes.
• Embed a culture of continuous improvement and operational excellence across the function.
• Collaborate with internal and external partners to deliver sustainable improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed