Continuous Care Coach (Remote - Work From Home COA PST/MST)

Lumata Health Inc•Phoenix, AZ

just now•$21 - $25•Remote

About The Position

This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally. Are you looking for a fully remote position where you can contribute to the mission of combating preventable blindness and improving lives? Join us in helping patients preserve their vision and live healthier, longer lives through tailored, timely, and intelligent care. This could be the perfect opportunity for you! As a Continuous Care Coach, you will be responsible for assessing, coordinating, and managing the care needs of patients with chronic eye diseases. You will work closely with patients, their families, healthcare providers, and our internal teams to develop and implement personalized care plans that address their specific requirements. Your primary goal will be to ensure that patients receive high-quality care and support throughout their journey. Top candidates will have the ability to enthusiastically interact with up to 15 patients per day to provide encouragement, empathy, and support. This includes meeting established goals, metrics, and expectations outlined for patient caseload management.

Requirements

Ability to work in a team environment with very little supervision
Outstanding communication skills, both written and verbal
Excellent organizational skills
Excellent customer service, interpersonal and communication skills
Excellent time management skills with the ability to meet deadlines
Strong consultative skills, ability to provide guidance to patients
Ability to provide feedback and insights to contribute to patients
Ability to work across various time zones, effectively work remote with reliable WIFI allowing for consistent conferencing/calls.
Ability to consistently phone conference as the position requires and when needed.
2+ years of work experience in eye care preferred
MUST have active Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT/COMT) designation- Required
Proficient with Electronic Medical Record (EMR) systems, preferred
Must have a home office or HIPAA-compliant workspace
Prolonged periods of sitting at a desk and working on a computer
Must be able to hear, speak, call and virtually meet
Must be able to communicate both verbally and in writing

Nice To Haves

2+ years of work experience in eye care preferred
Proficient with Electronic Medical Record (EMR) systems, preferred

Responsibilities

Manage the patient caseload and communicate as frequently as necessary, based on assessing the patient need
Communication and engagement with patient, family members, guardian or caretaker, surrogate decision makers, and/or other professionals regarding aspects of care
Communication with home health agencies and other community services utilized by the patient
Collection of health outcomes data and registry documentation
Patient and/or family/caregiver education to support self-management, independent living, and activities of daily living
Assessment and support for treatment regimen adherence and medication management
Identification of available community and health resources
Facilitating access to care and services needed by the patient and/or family
Ongoing review of patient status, including review of laboratory and other studies not reported as part of an E/M service
Development, communication, and maintenance of a comprehensive or disease-specific care plan
Use motivational interviewing to assess and address any barriers their patients may be experiencing and work in a holistic manner to help resolve these barriers
Must be able to work flexibility within it but we do require you work during normal business hours in your patients’ time zone
Must have the ability to interact with up to 15 patients per day to provide encouragement, empathy, and support
Communicate regularly with other Team Leads, Managers, Directors, and appropriate stakeholders as needed to as necessary to promote healthy exchanges of crucial information
Perform other duties as assigned to support Lumata Health’s goals and objectives.