Bilingual Enrollment Specialist (Remote - Work From Home MST/CST)

Lumata Health Inc•Phoenix, AZ

just now•$23 - $26•Remote

About The Position

We are seeking a persuasive, patient-focused sales professional to join our team as an Bilingual Enrollment Specialist. In this role, you will engage prospective patients with chronic, potentially blinding eye diseases such as glaucoma, diabetic retinopathy, and age-related macular degeneration, helping them understand the benefits of Lumata Health’s care management program and motivating them to enroll. This is a high-volume, outbound role where success is measured by daily enrollments, conversion rates, and ensuring patients make it through their first care call. The ideal candidate thrives in a sales-driven environment, balances persuasion with empathy, and takes pride in connecting patients with care that can change their lives.

Requirements

Ability to speak fluently in both English and Spanish
Strong sales instincts — persuasion, objection handling, closing.
Empathy and patient focus — ability to balance metrics with compassion.
Excellent verbal and written communication skills.
High resilience in a quota-driven environment with frequent rejection.
Strong organizational skills with attention to detail in documentation.
Ability to work independently in a fully remote environment.
Must have a home office that is secure and free of distractions (HIPAA-compliant workspace)
Prolonged periods of sitting at the desk and working on a computer
Must be able to hear, speak, call and virtually meet
Must be able to communicate both verbally and in writing
Dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients.
Workspace must be HIPAA compliant; company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data.
Camera on during virtual meetings, therefore, must be in a designated workspace/room for privacy.
Workspace should be private and offer a low noise level conducive with managing frequent professional conversations and virtual meetings.
Access to company-issued PC restricted, as you may be handling confidential and privileged data at times.
Camera on during virtual external and internal meetings, therefore, surroundings should be optimized for privacy.

Nice To Haves

Previous experience working directly with patients, as a licensed agent, and/or in a caregiving role is highly preferred.
1+ year of sales experience is preferred.
Experience in eye care, healthcare, or digital health is a plus.
Proficiency with CRM systems and Electronic Health Records (EHR) systems and comfort with technology, preferred.

Responsibilities

Make a high volume of outbound calls daily (80+ minimum) to prospective patients. High-volume role, typically 80+ outbound calls per day, with an expectation of 10+ enrollments daily.
Educate patients on program benefits and overcome objections to secure enrollment.
Use persuasive but compassionate communication to drive action while maintaining patient trust.
Guide patients through the enrollment process, ensuring accurate information is collected.
Confirm that patients successfully transition to their first scheduled care call.
Document all interactions in CRM software (Salesforce) and maintain HIPAA compliance.
Consistently meet or exceed daily enrollment goals (10+ enrollments per day minimum).
Achieve conversion and activation targets tied to patient growth metrics.
Be accountable for results related to outreach, enrollments, and bounce prevention.
Share best practices with peers and team leads to optimize outreach effectiveness.
Participate in training and feedback sessions to improve objection handling and enrollment success.
Partner with leadership to refine scripts, workflows, and patient messaging.
Perform other duties as assigned to support Lumata Health’s goals and objectives.