Continuing Education Coach 1, 2, or 3

Louisiana State University

2d•Onsite

About The Position

The Enrollment Coach plays a critical role in prospective learners' recruitment and registration processes, serving as the point of contact for designated CE programs. The Enrollment Coach must be familiar with successful marketing practices and possess a naturally enthusiastic and persuasive manner to recruit learners successfully. In a team-oriented environment, the Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, Professional Development, Community Programs, and the larger OCE recruitment and retention teams. The Enrollment Coach will support enrollment goals by meeting daily outreach metrics, taking ownership of prospective student records, converting prospective students into registrations, problem-solving the learner's needs, and consistently asking for feedback and coaching as well as offering it to others for growth. This position may be tasked with additional duties and stretch assignments to support priorities or projects within OCE.

Requirements

Bachelor's degree with 0-1 years of professional experience in recruitment, sales, customer service or related field (for Coach 1).
Bachelor's degree with 2 or more years of professional experience in recruitment, sales, customer service or related field (for Coach 2).
Bachelor's degree with 3 or more years of professional experience in recruitment, sales, customer service or related field (for Coach 3).
Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.
Operation Essential Personnel - This position may be asked to work during an official closure, but who is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01.
Valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment.

Nice To Haves

Master's degree with 1+ years of professional experience in recruitment, sales, customer service or related field (for Coach 1).
Master's degree with 2 years of professional experience in recruitment, sales, customer service or related field (for Coach 2).
Master's degree with 3 years of professional experience in recruitment, sales, customer service or related field (for Coach 3).
Higher education or Continuing Education experience preferred.
Online learning experience preferred.
Ability to connect quickly and authentically with people from a variety of different professional and cultural backgrounds.

Responsibilities

Recruits and engages prospective learners by responding to incoming requests (i.e., phone calls, emails, web-based interest forms).
Ensures that targeted response times and accuracy guidelines are consistently met via a multichannel approach.
Runs, analyzes, processes, and modifies reports to ensure a seamless experience for active and prospective learners.
Proactively interacts with prospects at every stage of the recruitment pipeline, to transform prospective learners into enrolled CE students.
Supports enrollment goals by meeting daily outreach metrics, taking ownership of prospective student records, converting prospective students into registrations, problem-solving the learner's needs, and consistently asking for feedback and coaching.
Demonstrates self-sufficiency in managing complex inquiries & serves as a mentor to new team members, guiding them through core processes & effective engagement techniques.
Operates with a high level of self-sufficiency in handling complex enrollment scenarios & actively trains, onboards, and guides teammates in process improvements to enhance overall team effectiveness.
Utilizes technology systems to track the recruitment of prospective learners, including a CRM, registration platform, and other systems.
Proactively manages a personal database of leads to meet recruitment goals across an offering of Continuing Education courses, certificates, and student pathways.
Efficiently manages technology systems and tools to optimize lead tracking and engagement, while supporting newer team members by sharing best practices for tracking and following up with prospective learners.
Expertly navigates and leverages technology systems for lead management, contributing to training, onboarding, and process improvement efforts to enhance team effectiveness in achieving recruitment success.
Provides generalized support and registration assistance to Continuing Education learners and customers outside assigned student populations.
Participates in continual professional development, working to ensure high levels of customer service excellence.
Consistently contributes to initiatives and stretch assignments to support the overall success of the division.
Other duties may be assigned to assist in the overall success of the division.