(REMOTE) Contingent Clerical

Trinity Health•Livonia, MI

7d•Remote

About The Position

This role supports the creation, organization, and lifecycle management of HR knowledge content. This role plays a key part in capturing subject matter expertise, developing user-friendly knowledge articles, and ensuring content is optimized for discoverability within platforms like Workday Help. The consultant will work closely with HR Centers of Excellence (CoEs), LMS teams, and Communications to ensure content is accurate, engaging, and aligned with Trinity Health’s standards. This is a remote-based, contingent role and is not benefit eligible. This functional role supports the creation, organization, and lifecycle management of HR knowledge content, playing a key part in capturing subject matter expertise, developing user-friendly knowledge articles, and ensuring content is optimized for discoverability within platforms like Workday Help. The consultant will work closely with HR Centers of Excellence (CoEs), LMS teams, and Communications to ensure content is accurate, engaging, and aligned with Trinity Health’s standards.

Requirements

Bachelor’s degree in communications, Knowledge Management, or related field.
3-5 years of experience in knowledge management, HR communications, or content development
Experience managing content in Workday Help, ServiceNow or similar knowledge platforms.
Familiarity with LMS tools and content lifecycle best practices.
Experience with multimedia tools (e.g., PowerPoint, SundaySky, video editing software).

Nice To Haves

Experience in a healthcare or HR environment.
Knowledge of adult learning principles and instructional design.

Responsibilities

Manage and maintain knowledge articles within Workday Help and other platforms.
Ensure content is properly tagged, categorized, and optimized for searchability.
Monitor and update articles to reflect changes in policies, procedures, and organizational needs.
Collaborate with HR subject matter experts (SMEs) and CoEs to gather accurate information.
Document HR processes, policies, and procedures in a clear and structured format.
Write clear, concise, and user-friendly articles, guides, and FAQs using plain language.
Structure content to enhance readability and accessibility for a diverse audience.
Apply consistent formatting, tone, and structure across all knowledge assets.
Develop and incorporate multimedia assets such as PowerPoint-based videos and SundaySky content.
Collaborate with design and video teams to enhance content engagement.
Support the creation of training materials and learning resources.
Partner with the Communications team to ensure alignment with Trinity Health’s communication standards.
Oversee the full lifecycle of content: creation, review, approval, publishing, and retirement.
Conduct regular audits to ensure content remains current, relevant, and accurate.