Clerical

Encore Rehabilitation•Geneva, AL

1d•Onsite

About The Position

The Receptionist is a non-licensed worker who has completed an on-the-job training program. The primary function of the Receptionist is to perform office-related duties, including general clerical duties, daily patient charges, and assisting with maintaining the efficient operation of the facility. This role requires the ability to accept responsibility, demonstrate good judgment, work under pressure, accept constructive criticism, maintain patient confidentiality, and work with individuals of all ages.

Requirements

Completed the twelfth grade level of school
Background of secretary/receptionist work
Must be able to accept responsibility and respect authority
Must demonstrate good judgement and common sense
Willingness to work under pressure
Must be able to accept constructive criticism
Must be able to hold in confidence medical records of all patients
Must be able to work with individuals of all ages

Responsibilities

Performing general clerical duties
Recording daily patient charges
Assisting with maintaining the efficient operation of the facility
Coordinating and scheduling patients’ appointments
Maintaining all aspects of patient medical records, including scheduling 30-day re-evaluations and re-certifications for Medicare
Tracking and collection of patient’s deductibles and copayments
Performing general receptionist/secretarial duties such as answering phone, taking phone messages, filing, etc.
Processing all dictation, copies and forwarding to referring doctor to include Medicare recerts
Answering phone before the third ring using a pleasant voice and stating "Good Morning/Afternoon, company name and who is speaking"
Offering to take a message if the person calling is trying to reach someone who is not available
Scheduling new patients for appointments within 24-48 hours
Obtaining new patient information including name, phone number, diagnosis, referring doctor, frequency and duration as stated on prescription, and insurance information
Using new patient referral sheets to log information
Verifying insurance, coverage percentage for rehab services, deductible information, and if deductible has been met
Pre-certifying rehab services if required
Obtaining prior authorization for frequency and duration for workman's comp patients before their first appointment
Filling out workman's comp authorization form, obtaining employer’s name, file or claim number, address, and mailing claims and length of authorization
Pre-certifying workman's comp if indicated by adjuster and logging precert information
Greeting patients upon arrival and providing them with a sign-in sheet
Using the patient's name when addressing them
Providing new patients with patient information sheet and either financial or workman's comp information sheet
Obtaining rehab prescription and copy of insurance cards
Making patient's chart according to instructions
Making up charge ticket for therapist inputting patient's name, date, and therapist initials
Notifying appropriate office personnel that patient is ready to be brought back for treatment
Discussing patient's account, insurance coverage, and informing them of their ESTIMATED portion of their bill
Setting up payment schedule and having patient sign appropriate promissory note if applicable
Collecting patient's co-payment daily
Scheduling patient for next appointment
Scheduling patients on a weekly/daily basis for their appointment times, accommodating work schedules when necessary
Informing patient if they require specific appointment times to schedule their appointments early for the coming week
Asking if patients have a return appointment with their physician when scheduling for the next week and writing 'Letter to Doctor' above their name on the appointment book prior to M.D. visit