Contingency Management Coordinator - African American Healing Center AAHC

HealthRIGHT 360•San Francisco, CA

About The Position

HealthRIGHT 360 is a nonprofit organization dedicated to providing accessible healthcare to vulnerable populations, focusing on mental health, substance use treatment, and primary health services. The African-American Healing Center Outpatient Program specifically serves individuals with substance use disorders, mental health issues, or co-occurring disorders, with a cultural focus on the Black demographic of the San Francisco Bay Area. The program is open to adults of all gender identities and accepts walk-ins, referrals, and step-down clients from residential programs. The Contingency Management (CM) Coordinator plays a crucial role in delivering and tracking CM services, including drug screening and incentive distribution, while providing support and encouragement to clients. This role may also involve case management duties such as assisting with housing, employment, and vital documents, as well as facilitating psycho-educational and life-skills groups. The position requires collaboration with a multidisciplinary team to ensure optimal treatment outcomes and involves delivering services in various settings, including outpatient offices, residential treatment, and the field.

Requirements

High school diploma or equivalent required.
SUD registered or certified and in good standing with a California certifying agency.
Minimum of two years’ experience in the human services field preferred.
Experience working with substance-using populations.
Experience providing trauma-informed services.
Proficiency with Microsoft Word, Outlook, and internet applications.

Nice To Haves

Bachelor’s degree preferred.
Experience delivering evidence-based practices preferred.

Responsibilities

Deliver and track all Contingency Management services, including drug screening and incentive distribution.
Provide encouragement and support to clients engaging in CM as a treatment strategy.
Serve as the primary point of contact for CM services.
Provide case management services, including support with housing, employment preparation, and obtaining vital documents.
Facilitate psycho-educational groups and life-skills development groups.
Collaborate with a multidisciplinary team to ensure optimal treatment outcomes.
Deliver services in outpatient offices, residential treatment settings, or in the field, depending on client and program needs.
Conduct outreach and follow-up with clients and staff interested in CM.
Determine and communicate CM eligibility.
Coordinate with existing treatment providers.
Provide CM education and training to staff and clients.
Complete all enrollment procedures and documentation for CM participants.
Orient and guide CM participants.
Coordinate with treatment staff to ensure collaboration on CM services.
Collect urine analysis samples and enter results into the designated database.
Ensure clients are seen according to program schedules, with visits separated by at least 72 hours.
Deliver incentives and/or support incentive delivery.
Meet regularly with CM participants to review progress and goals.
Collaborate with clients to work toward rehabilitation goals.
Seek clinical consultation throughout treatment, especially in high-risk situations.
Maintain frequent communication with treatment teams, including participation in case conferences and care planning meetings.
Meet expected service-hour performance requirements.
Provide translation services as needed (if applicable).
Lead psycho-educational groups supporting recovery and harm-reduction learning.
Provide group coverage as needed to support fellow staff.
Gather, post, and share tangible and printed resources with clients, including housing, health and medical services, employment resources, and identification and vital documents.
Assist clients with care coordination tasks such as housing waitlist applications, job applications, and resume development.
Accompany clients to outside appointments when needed.
Place reminder calls to clients and step-down staff to support attendance.
Lead 90-day Milestone meeting coordination.
Complete all progress notes within 72 hours of service delivery.
Maintain compliance with all clinical documentation deadlines.
Enter drug test results promptly to ensure timely incentive distribution.
Maintain documentation in accordance with agency policies and procedures, HIPAA, 42-CFR, DMH, and SAPC standards.
Participate actively in individual supervision.
Attend agency and team meetings.
Engage in training opportunities.
Communicate collaboratively with all members of the behavioral health team, including medical providers, mental health staff, psychiatry, and substance use disorder specialists.
Complete all assigned trainings and Relias courses on time.
Arrange work schedules according to agency needs.
Attend and assist with tabling and presentations at events outside of the office when possible.
Serve as site "Overdose Champion", attending associated meetings for prevention and awareness.
Attend staff meetings and other meetings as assigned.
Read and respond to emails and Teams messages daily as appropriate.
Assist with organizing and maintaining office space.
Drive agency-approved vehicles for client transport when cleared.
Perform other duties as assigned.