Contents Project Manager

Paul Davis Restoration • Stafford, VA

5d • Hybrid

About The Position

Paul Davis Restoration of Northern Virginia is hiring a Contents Project Manager to lead our Contents Division from end to end. When fire, water, smoke, mold, or storms damage a property, our contents team is responsible for safely packing out, cleaning, restoring, storing, & returning our customers’ most important belongings. This is a full-cycle leadership role for someone who can run estimates, crews, logistics, & carrier relationships — and own every contents job from intake to invoice.

Requirements

• 3+ years in property restoration, contents management, or related claims/estimating roles
• Xactimate estimating experience required (Symbility a plus)
• Ability to lead, coach, & direct diverse field crews & temporary labor in fast-paced conditions
• Proven ability to run multiple jobs simultaneously with competing timelines & carrier SLA frameworks
• Clean Background & MVR
• Ability to work nights, weekends, & overtime as needed for emergency response

Nice To Haves

• Xactimate Level 1 certification preferred
• IICRC CPT credential is highly preferred (company sponsorship available if not yet certified)
• Prior hands-on experience writing contents-specific estimates
• Water Damage Restoration (WRT), Fire & Smoke, Odor, or Upholstery a plus (company-sponsored)

Responsibilities

• Conduct initial site inspections on all new contents losses, assessing fire, water, smoke, mold, & storm-damaged items
• Distinguish salvageable from non-salvageable items & document findings with photos, written scope, & contents-management software
• Build the full scope of services before mobilization — staffing, projected hours, consumables, & preliminary cost summary
• Perform jobsite safety walk-throughs & hazard identification prior to deploying crews
• Own contents estimate writing in Xactimate & Symbility, from initial draft through carrier approval
• Apply each carrier’s SLA requirements — documentation standards, contact timeframes, & scheduling protocols
• Coordinate specialty line items such as electronics, textiles, artwork, & high-value items needing third-party cleaning or appraisal
• Schedule & dispatch contents crews across all active jobs & manage the pack-out & pack-in lifecycle
• Oversee the contents division’s assigned vehicle fleet — assignments, usage logs, & basic maintenance reporting
• Recruit, schedule, train, & supervise temporary & permanent field labor
• On-call availability to support crews & customers for emergency contents response
• Maintain accurate inventory tracking, labeling, & condition reporting in RMS & contents-management systems
• Keep all job documentation audit-ready at every stage, with zero billing gaps at invoice
• Uphold warehouse cleanliness, item segregation, ozone-room standards, & contents security protocols
• Serve as the primary point of contact for homeowners, property managers, adjusters, & carriers throughout each job
• Meet clients & adjusters on-site to resolve issues & provide a professional opinion; re-inspect job sites for quality control
• Communicate progress, scope changes, & milestones to Operations Leadership, & obtain final authorizations before job close
• Build & grow professional relationships with carriers, vendor networks, & Third-Party Administrators

Benefits

• 401(k) matching
• Company car
• Dental insurance
• Health insurance
• Training & development
• Vision insurance
• Company-sponsored certifications
• Flexible work from home options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed