Contents Manager

Paul Davis Restoration of the South Region • Houston, TX

8d • $60,000 - $65,000 • Hybrid

About The Position

Our Contents Project Manager functions as a strategic leader and hands-on supervisor, balancing high-level process design with daily field operations. The Contents Manager and their team inventory, clean, and store damaged belongings after events like fires or floods.

Requirements

• A solid proficiency in Microsoft 365 (Word, Excel, Outlook). You must navigate platforms like SharePoint and OneDrive for file sharing. You will also use industry-specific tracking and management tools.
• Scope/Estimation: Creating accurate pack out and cleaning scope/estimates is a primary daily task.
• Emergency Services: You must understand property mitigation and restoration procedures to guide customers during a crisis.
• Job Coordination: You will juggle multiple active repair jobs at the same time.
• Team Management: You will oversee and coach a staff of up to twenty employees.
• Customer Service: Strong, compassionate communication is required to help clients during disasters.
• You must keep your cool, manage stress, and protect client privacy when handling emergency situations.
• High School Diploma or GED required
• Two or more years experience in a Management or Leadership role
• Three or more years experience within the Contents Division within the Restoration Industry
• Experience with content processing procedures

Nice To Haves

• Working knowledge of RMS, Xactimate, and XactAnalysis

Responsibilities

• Build fast, clear steps for safely moving, cleaning, and tracking damaged items.
• Act as a "player-coach." Manage the team, but also help pack items and work on claims.
• Meet with stressed clients. Walk them through the steps to save their personal belongings.
• Track your active jobs, schedules, and scopes.
• Follow and/or build step-by-step checklists for your field teams.
• Map out rooms and organize where items go.
• Creating accurate pack out and cleaning scope/estimates is a primary daily task.
• You will juggle multiple active repair jobs at the same time.
• You will oversee and coach a staff of up to twenty employees.
• Documents for inventory for pack outs in our main operating system, RMS
• Communicate and negotiate with the customers regarding inventory, personalized services and warranty work
• Ability to create documents and coordinate multiple jobs within the same time frame

Benefits

• Medical, Dental, and Vision Benefits
• 401(k)
• 401(k) matching
• Company car
• Free uniforms
• Paid time off
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED