Contents Restoration Manager

SERVPRO of Sussex County North•Georgetown, DE

1d•$41,600 - $45,760•Hybrid

About The Position

The Restoration Manager - Contents oversees all aspects of assigned content restoration projects and assigned restoration crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

Requirements

High School Diploma/GED required, Associates or Bachelors degree strongly preferred.
Industry certifications strongly preferred.
Minimum 3 years of experience in operations.
Minimum 1 year management and/or supervisory experience.
Strong interpersonal skills, leadership skills, and management skills.
Effective written and oral communication skills
Experience in cleaning, restoration, or construction preferred.

Responsibilities

Manage the customer experience and overall customer satisfaction.
Manage the client experience and overall client satisfaction.
Provide priority response to potential customers.
Develop scope of work for projects and review estimates.
Negotiate customer and/or client approval of project scope and estimate.
Schedule crews and resources to provide service on active projects.
Coordinate and oversee Restoration services with crews and subcontractors.
Document and/or review job file to support the services provided.
Maintain communication with internal and external stakeholders.
Manage Production/Restoration expenses.
Manage equipment and materials (assets).
Follow and oversee safe work practices and adherence to safety and risk management guidelines.
Train Production/Restoration personnel.
Recruit Production/Restoration personnel.
Manage Production/Restoration personnel.
Continued development of leadership and management skills, as well as restoration expertise.
Other tasks/duties as required by employer.