Contents Restoration Manager

SERVPRO of Sussex County North • Georgetown, DE

1d • $41,600 - $45,760 • Hybrid

About The Position

SERVPRO of Sussex County is hiring a hands-on Contents Manager to build, lead, and grow our dedicated Contents Division. We are looking for a highly organized, driven, detail-oriented, and customer-focused leader who can take ownership of the department. The ideal candidate is a self-starter who sees what needs to be done, creates a plan, and follows through without constant direction. The Contents Manager will oversee all aspects of contents restoration, including pack-outs, inventory, cleaning, transportation, storage, pack-backs, scheduling, documentation, customer communication, staffing, quality control, and financial performance. This position reports directly to the Restoration Operations Manager and will initially lead a dedicated Contents Supervisor. Additional Contents Technicians will be added as the department grows.

Requirements

• High school diploma or GED required
• At least three years of operations experience
• At least one year of management or supervisory experience
• Strong leadership, communication, and problem-solving skills
• Basic computer and mobile-technology skills
• Valid driver’s license and satisfactory driving record
• Ability to pass applicable employment screenings

Nice To Haves

• Associate or bachelor’s degree preferred
• Experience in restoration, contents cleaning, moving, logistics, warehousing, construction, or a related field preferred
• Restoration industry certifications preferred

Responsibilities

• Build and manage the Contents Division using SERVPRO systems, standards, and procedures
• Oversee inspections, pack-outs, inventory, cleaning, storage, transportation, and pack-backs
• Deliver a professional and compassionate customer experience
• Communicate with customers, insurance professionals, vendors, subcontractors, and internal team members
• Develop project scopes and review estimates
• Schedule employees, vehicles, equipment, materials, and vendors
• Ensure photographs, inventories, job notes, authorizations, and supporting documentation are complete and accurate
• Track job progress, production costs, revenue, profitability, and department performance
• Maintain an organized warehouse, cleaning area, storage system, and equipment inventory
• Establish quality-control standards for handling and tracking customer belongings
• Ensure compliance with safety and risk-management procedures
• Recruit, train, supervise, and develop contents personnel
• Lead and support the Contents Supervisor in daily field operations
• Identify staffing needs based on workload, revenue, backlog, and profitability
• Report department performance and operational needs to the Restoration Operations Manager
• Perform other duties as assigned

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Profit sharing
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Competitive base salary plus performance-based incentive opportunities
• The opportunity to build and lead a growing department
• Access to established SERVPRO systems and resources
• Training and professional-development opportunities
• A supportive, team-oriented work environment
• The opportunity to help customers recover important belongings after property damage

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED