Contents Manager

Servpro • Winston-Salem, NC

1d • Onsite

About The Position

Contents Manager is a management/leadership position focused on performing emergency services for people suffering water- or fire- related property damage. The role involves hiring, training, and managing technicians and laborers, cleaning and deodorizing fire-damaged buildings and personal property, and documenting, inventorying, cleaning, packing, and managing personal property items. The manager will also oversee projects, communicate with customers, clients, and vendors, schedule and direct crew chiefs, and complete job file documentation. A key aspect of the role is building and maintaining relationships with clients and vendors to foster business growth. The ideal candidate will lead a team, be empathetic, show urgency, and communicate effectively through modern technology. The company emphasizes leadership development, offering opportunities for career growth and advancement through initiatives and cross-training. They also offer a flexible schedule to ensure team members can manage personal matters while working full-time, along with paid training, a referral program, a great culture, and bonus opportunities.

Requirements

• Experience managing fire cleaning and contents projects in the restoration industry
• Valid drivers license
• Availability to work beyond standard operating hours (evenings, weekends, etc.) when needed
• Must pass criminal background check
• 3+ years experience in Contents Restoration or Moving Experience
• Dedication to customer service
• Ability to lead others from diverse backgrounds
• Excellent written and verbal communication skills
• Ability to learn and implement software programs that track and identify contents
• Valid driver's license with a clean record
• Have the ability to work nights/weekends and overtime, if needed
• Desire to continually learn new things

Nice To Haves

• IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)

Responsibilities

• Hiring, training and managing technicians and laborers
• Cleaning and deodorizing fire damaged buildings and personal property
• Documenting, inventorying, cleaning, packing and managing personal property items
• Managing projects and communicating with customers, clients and vendors
• Scheduling and directing crew chiefs
• Completing job file documentation
• Building and maintaining relationships with clients and vendors to help build business
• Lead a team of hardworking individuals serving others within your community
• Be empathetic and show a sense of urgency while communicating through modern technology
• Foster an environment of collaboration and teamwork within the division and company
• Self-managing and time management skills
• Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
• Job schedule management and coordination
• Assist other team members when needed and foster a positive working relationship with other departments.
• Be a great representative of our brand!
• Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.
• Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion.
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner.
• Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment.
• Manage projects and existing crews
• Supervise pack-outs and inventory/evaluation of items

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Leadership Development
• Monthly cross-training opportunities
• Flex schedule
• Paid training
• Referral program
• Great culture and team dynamic
• Bonus opportunities based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed