Contents Manager

Paul Davis Restoration • Youngstown, OH

3d • Onsite

About The Position

As a Contents Manager, you’ll lead a dedicated team that helps people in your community recover after a disaster. This role is ideal for someone who takes pride in their work, thrives on teamwork, and finds purpose in making a positive difference in others’ lives. Helping customers through traumatic experiences isn’t easy — but it’s meaningful. You’ll find this role rewarding if you take pride in your work, love making a positive impact, and enjoy collaborating with a close-knit, supportive team. Every day, you’ll practice continuous improvement as you elevate team performance and deliver quality service. Paul Davis is a recognized leader in restoration & reconstruction for insurance providers and commercial properties across the U.S. and Canada. Our locally owned franchise is growing and offers meaningful career opportunities for people who seek purpose in their work. Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Requirements

• 3+ years of experience as a Contents Manager or Contents Lead in restoration
• Strong knowledge of pack-out procedures, inventory tracking, and claims documentation
• Strong leadership, time management, and problem-solving abilities
• Valid driver’s license with a clean record and reliable transportation
• Ability to pass a background check
• Availability to work nights, weekends, and overtime when needed

Nice To Haves

• Experience with Xactimate software (a plus)

Responsibilities

• Make a difference for people whose homes or businesses have been affected by disaster
• Complete projects on time and on budget while delivering an exceptional customer experience
• Communicate with empathy, urgency, and professionalism through modern technology
• Oversee all aspects of pack-outs, cleaning, digital inventory, and storage of contents
• Ensure accurate documentation using industry software
• Maintain warehouse organization, cleanliness, and inventory integrity
• Supervise and train contents technicians to meet IICRC standards
• Maintain communication with internal teams, customers, quality assurance, and insurance adjusters
• Prepare estimates per carrier guidelines for pack-outs, content cleaning, pack-backs, and restoration

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Cross-Training Opportunities
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed