Contents Manager

Servpro • Omaha, NE

4d • Onsite

About The Position

SERVPRO Team Toft is seeking a motivated, organized, and hands-on Contents Manager to oversee contents restoration operations and lead their contents division to operational excellence. This role is ideal for someone with strong leadership skills, industry knowledge, and a passion for delivering excellent customer service during difficult situations. The Contents Manager oversees all aspects of assigned contents restoration projects and contents cleaning crews. Responsibilities include managing customer satisfaction, coordinating project timelines, overseeing pack-outs and cleaning operations, training team members, and ensuring jobs are completed efficiently and professionally. This is a leadership role that combines office coordination, field management, and hands-on operational oversight.

Requirements

• High School Diploma or GED required
• Minimum 3 years of experience in contents cleaning, restoration, or related operations
• Valid driver’s license required

Nice To Haves

• Previous supervisory or management experience preferred
• Experience with fire, water, and smoke-damaged contents strongly preferred
• Knowledge of inventory systems, pack-outs, and restoration procedures preferred
• Strong leadership, organizational, and communication skills
• Ability to manage multiple projects and deadlines
• Industry certifications are a plus

Responsibilities

• Manage the customer experience and ensure overall customer satisfaction
• Oversee contents restoration projects from start to finish
• Coordinate pack-outs, inventory, cleaning, storage, and pack-back operations
• Schedule crews, subcontractors, and resources for active projects
• Inspect and review contents cleaning quality and project completion
• Develop and maintain project documentation and job files
• Communicate with customers, adjusters, vendors, and internal teams
• Manage contents-related expenses, equipment, and materials
• Train, coach, and supervise Contents Technicians and team leads
• Recruit and develop contents personnel
• Ensure safe work practices and compliance with company policies
• Respond to emergency service calls as needed
• Support continuous improvement in leadership, operations, and restoration expertise
• Other duties as assigned

Benefits

• On Site Fitness Room/Gym
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Tuition assistance
• Vision insurance
• 6 Paid Holidays
• PTO accrual starting immediately
• 50% Employer-Paid Health Insurance through Blue Cross Blue Shield (After 60 Days)
• Optional Vision, Dental, and Heritage Family/Global Life coverage (After 60 Days)
• 401(k) with company match up to 4% (After 6 Months)
• $1,000 Annual Anniversary Bonus each year (After 1 Year)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED